Customer Service Administrator

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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The primary mission of an O’Brien Glazing Customer Service Administrator is to provide exceptional service and to meet each customer’s needs. The role supports the Regional or Area Team administratively and operationally. The role may have a specialist focus in one or more of the following areas: Customer Service, Invoicing, Payroll, Purchasing, Service Recovery and Workforce Planning. However the role will typically require multi-skilling in these areas and incumbents will be expected to demonstrate a range of skills across all these areas of specialist focus where and when required. Working Relationships Internal relationships - Regional Operations Management, Central Operations including Field Managers, Service Delivery Manager, Planners, Measure & Quote team, Finance and IT, HR and Payroll, Supply and Distribution, Customer Solutions External relationships- Local customers (including insurers, loss assessors, and facilities managers), local suppliers. Qualifications Minimum School Certificate or equivalent Drivers Licence – possession of current drivers licence Experience & Attributes Essential Experience in a front line customer service role Experience in a role requiring customer service/clerical/administrative skills in a service or retail based industry IT literate, i.e. Excel, Outlook, Word Desirable Exposure to / understanding of Glazing techniques. Strong understanding of the glass/building industry including products and suppliers. Some experience in workforce planning or role that requires a high degree of forecasting and statistical analysis/reporting.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.