Customer Service Specialist

Thinking about a new career path? Come join Suncorp in Brisbane!

Full-Time – Customer Service Specialist (AAMI Specialists)

Start Date: Wednesday, 19th August 2026

Engagement Centre Sessions

Monday, 20th July 2026 – Wednesday, 22nd July 2026

Are you looking for a secure and rewarding role where your people skills truly matter?

We’re currently recruiting full-time and part-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.

Experience in hospitality, retail, childcare, or contact centres can set you up for success in this role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.

Shift Pattern

This Is a Part-time Role Offering

30 hours per week – Monday, Thursday, Friday & Saturday

8:00am – 10:00am (During daylight saving:

7:00am – 9:00am)

25 hours per week – Tuesday – Saturday

11:30am – 1:30pm (During daylight saving:

10:30am – 12:30pm)

Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window.

Why You'll Love Working At Suncorp

Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

Here's What We Offer

• Competitive salary: $62,000 + 12% super (pro rata for part time hours) + penalty rates on eligible shifts + performance-based incentives
• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia's most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role, level and location.

What You'll Be Doing

As an AAMI Specialist, you'll:

• Support customers with their insurance enquiries over the phone
• Provide personalised solutions that meet customers' needs
• Build strong customer relationships through exceptional service
• Achieve service and sales targets while putting the customer first
• Resolve enquiries confidently and efficiently

What You'll Bring

We're looking for people who have:

• A genuine passion for helping customers
• Strong communication and problem-solving skills
• The ability to explain information clearly and simply
• Motivation to achieve individual and team goals
• A collaborative approach to working both in the office and remotely
• Resilience, adaptability and a willingness to learn

Training

Your success starts with investing in your development.

You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed.

Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model.

Home Office Requirements

As this is a hybrid role, Suncorp will provide your laptop. You'll need:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
• A private, quiet workspace suitable for taking customer calls

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.