Case Manager, Women's Housing Support

• Make a significant difference to the community
• Supportive and inclusive team environment
• Be part of a national feminist organisation

Do you want to be part of a feminist organisation that is dedicated to making a future where gender equality is a reality? YWCA Australia is currently seeking a passionate Case Manager to join our Women’s Housing Support Team.

• Location: Melbourne
• Type: Office | Hybrid Working - Office + Remote
• Contract: Part Time | Maximum Term (30.4 hours per week) contract ending on 31 August 2027
• Hours: 30.4 hours per week with flexible work pattern available
• Salary: Social & Community Services Level 4 | $46.70 per hour + Super
• Benefits: Salary packaging up to $18,550 + paid parental leave + career development

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.

About The Team

You'll be part of a close-knit team that values collaboration, compassion and purpose. Working across our South Melbourne office and Lakehouse Residences, you'll partner closely with the Program Coordinator to build meaningful relationships with residents and support them to achieve lasting housing and wellbeing outcomes.

About This Opportunity

As a Case Manager, you will provide holistic case management to women aged 40+ living at Lakehouse Residences, a transitional housing program in South Melbourne. The program supports women to settle and stabilise, build independence and economic participation, and successfully transition into long-term housing in the community.

In This Role You Will

• Provide person-centred case management, including assessment, support planning and goal setting tailored to individual needs and aspirations.
• Build trusted relationships with residents, offering practical assistance and encouragement as they navigate complex life circumstances.
• Connect residents with housing, health, employment and community services, coordinating referrals and working collaboratively with external agencies to achieve positive outcomes.
• Support women to develop the skills, confidence and resources needed to transition successfully into long-term housing.
• Maintain accurate records and case notes, contribute to reporting requirements and support continuous improvement activities.

You’ll Be a Great Fit If You

Your experience may include

• Relevant tertiary qualifications in Social Work, Social Science or a related discipline, or demonstrated experience in a similar role.
• Experience providing case management to people experiencing homelessness or at risk of homelessness.
• A strong understanding of the challenges facing marginalised and vulnerable people, and the ability to deliver effective, client-centred support.
• Experience working collaboratively with housing, community, health and government services to achieve positive outcomes.
• Proficiency in Microsoft Office and client management systems, with the ability to maintain accurate records and documentation.

You’ll Shine Here If You Have

• A warm, empathetic and purpose-driven approach, with a genuine commitment to empowering women.
• Strong communication skills, including the ability to engage with people sensitively, respectfully and without judgement.
• Excellent relationship-building skills and the ability to develop trust with clients, service providers and key stakeholders.
• Sound judgement, resilience and a calm, solutions-focused approach when working through complex situations.
• Strong organisational skills, with the ability to manage competing priorities while maintaining a high standard of service delivery.

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity, please contact Jo Smith via ***email_hidden***

Why The Y?

At YWCA Australia, our culture — The Y Way — is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work: 96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Ready to make an impact?

We want to hear from you! Submit your resume/CV and a cover letter outlining why you are the ideal candidate for this role!

Applications close at the end of the day on 17 July 2026

We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, a valid Driver’s Licence, a valid state‑based Working with Children Permit (or willingness to obtain one), and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.