Knowledge Management Specialist

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Step into a role where knowledge becomes a powerful strategic asset. As a Knowledge Management Specialist, you’ll shape how information is captured, shared and used to support smarter decisions and continuous improvement across the organisation. From designing frameworks to driving innovation in how knowledge is managed end-to-end, your work will help unlock insights, connect people to the right information, and build a stronger, more informed business.

This is a 6 to 12 month max-term contract role based in multiple locations across Australia.

What You'll Do

• Design and implement knowledge management strategies that align with organisational priorities and maximise the value of knowledge assets across the business
• Govern structured knowledge repositories, ensuring content is accurate, accessible and easy to navigate for diverse stakeholders
• Partner with teams to identify opportunities to improve how knowledge is captured, stored and shared using fit-for-purpose tools and systems
• Champion knowledge-sharing practices that embed a culture of learning, collaboration and continuous improvement
• Monitor the effectiveness of knowledge initiatives, using insights and feedback to refine frameworks and enhance outcomes
• Support the adoption of knowledge management tools and processes through clear guidance, engagement and capability uplift

What You'll Bring

• Experience designing or evolving knowledge management frameworks, systems or practices in a complex environment
• Strong problem-solving skills with the ability to translate information into practical, usable knowledge
• Confidence working with knowledge tools, content systems or intranet platform
• Ability to engage and influence stakeholders to adopt new ways of working
• Clear and effective communication skills across both technical and non-technical audiences
• A proactive, curious mindset with a focus on continuous improvement and innovation

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 17 July 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.