Key Accounts Analyst

As a Key Accounts Analyst, you'll be the primary point of contact for a portfolio of key accounts, ensuring contractual service levels and client expectations are consistently exceeded. Working closely with internal teams, retailers, meter providers, and suppliers, you'll coordinate energy data, manage reporting requirements, resolve client queries, and support projects that improve energy efficiency and environmental outcomes.

This is a varied role that combines client relationship management, data analysis, reporting, and operational coordination.

Key Responsibilities

• Manage day-to-day relationships with key account clients, providing exceptional customer service.
• Coordinate with retailers, meter providers, suppliers and internal stakeholders to resolve client enquiries.
• Monitor, validate and manage energy and metering data to ensure accuracy across internal systems.
• Prepare and deliver a range of energy and sustainability reports, including:
• Energy usage reporting
• Forecasting and accrual reporting
• Tariff analysis
• Solar ROI reporting
• NGERS reporting
• Support energy billing verification and resolve billing discrepancies.
• Manage client requests and issue resolution through the CRM system.
• Assist with power recovery billing activities and portfolio administration.
• Maintain accurate documentation, client records and process documentation.
• Contribute to continuous improvement initiatives and system enhancements.
• Ensure all client deliverables are completed on time while meeting contractual KPIs and service standards.

What We're Looking For

You'll be a highly organised professional who enjoys working in a fast-paced environment and has a passion for delivering outstanding client service.

Essential Skills & Experience

• Strong customer service and stakeholder management skills.
• Excellent written and verbal communication.
• Exceptional organisational skills with the ability to manage multiple priorities.
• High attention to detail and analytical capability.
• Strong Microsoft Office skills, particularly Excel.
• Ability to work collaboratively across multiple teams.
• Proven ability to meet deadlines while maintaining accuracy.
• A proactive, solutions-focused mindset with strong problem-solving skills.

Desirable Experience

• Degree or tertiary qualification in Engineering, Science, Environmental Studies or a related discipline.
• Experience within the energy, utilities, environmental, metering or consulting sectors.
• Experience working with CRM systems and managing client data.
• Exposure to energy reporting, billing verification or sustainability reporting.

Why Join?

• Be part of a business making a real impact in sustainability and energy management.
• Work with a diverse portfolio of key clients across multiple industries.
• Gain exposure to energy analytics, environmental reporting and sustainability initiatives.
• Collaborative and supportive team environment.
• Opportunities for professional development and career growth.
• Varied role combining client engagement, technical analysis and project coordination.

If you're an organised, customer-focused professional with a passion for data, sustainability and delivering exceptional client outcomes, we'd love to hear from you.