Customer Account Manager

About The Role

Band 5 Role – Salary from $145,000 + Super

At TasNetworks, we're powering the transition to a cleaner energy future. As our Customer Account Manager, you'll play a pivotal role in managing strategic customer relationships across our large and complex Transmission Connections Portfolio.

As the primary commercial interface for our Transmission customers, you'll lead the ongoing management and optimisation of customer agreements while balancing customer expectations, commercial outcomes and regulatory obligations.

Working across the business, you'll collaborate with technical, operational and commercial teams to strengthen customer partnerships, identify opportunities for continuous improvement, and ensure TasNetworks continues to deliver exceptional service in a rapidly changing energy market.

Your role will include but will not be limited to –

• Lead the management, review and negotiation of Transmission Connection Agreements to meet customer, regulatory and business requirements.
• Act as the primary commercial and relationship manager for Transmission customers and key industry stakeholders.
• Build trusted, long-term customer relationships that support sustainable partnerships across the National Electricity Market.
• Collaborate with internal teams to manage customer expectations while identifying opportunities to improve commercial performance, efficiency and value.
• Analyse customer and market data to anticipate customer needs, identify opportunities, manage commercial risks and inform business decisions.

About You

You'll be an experienced relationship manager who enjoys balancing commercial outcomes with exceptional customer service and thrives in complex stakeholder environments.

You'll Also Have

• A strong commitment to safety and wellbeing, with experience contributing to high-performing teams.
• Extensive experience negotiating and managing complex commercial agreements.
• Exceptional customer relationship and key account management skills with the ability to balance customer outcomes and commercial objectives.
• Outstanding communication and influencing skills, with the ability to build trusted relationships across all levels.
• Strong collaboration skills and a continuous improvement mindset, bringing people together to deliver customer-focused solutions.
• Excellent analytical, problem-solving and critical thinking skills, with the ability to interpret data, manage risk and identify efficiencies.
• Outstanding organisational and time management skills, with the ability to manage competing priorities in a dynamic environment.
• A customer-first approach, with the confidence to ask the right questions, lead stakeholders and navigate complex commercial environments.
• A practical understanding of the National Electricity Rules and, ideally, experience within the renewable energy sector or transmission connections environment.
• A tertiary qualification in business, engineering, project management or a related discipline, or equivalent experience.

What's on offer

This is a permanent full-time opportunity based in Lenah Valley, with an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an “employer of choice” we offer excellent employee benefits including:

• Flexible work arrangements
• 20 days of annual leave per year + an additional 3 days of leave between Christmas and New Year
• Electricity discount of 16.66% (following probationary period)
• Paid volunteer days (we strive to give back to the community)
• Free onsite parking (It all adds up)
• Onsite gyms (plus an annual health and wellbeing rebate)
• Personalised career pathways and professional development opportunities
• All the equipment you'll need to be successful in your role

We are proud to be work180 accredited, check us out

How to apply

Please ensure you attach a cover letter outlining how your skills and experience align with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click

If you meet many of the requirements but not all, we encourage you to apply. We value those looking for further growth and development, please apply and talk to us about what this looks like for you.

Applications close

11:59pm Wednesday 29 July 2026, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact Aaron Vlahov, Leader Tx Customers and Strategic Engage –

TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Lutruwita/Tasmania.

As Tasmania’s provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Lutruwita/Tasmania.

Can you see yourself living here?

If you're considering a move, Tasmania's capital city, historic Nipaluna/Hobart, offers an incredible setting for success in this role. Located on the picturesque river Derwent, you'll be surrounded by breathtaking world heritage wilderness areas just a short distance away. Immerse yourself in a relaxed lifestyle and have easy access to iconic destinations like Mona, Port Arthur, and the historic Hobart Waterfront. Nipaluna/Hobart will provide a captivating backdrop to your professional journey.