Account Manager

Drive growth, retention, and commercial outcomes across a global customer portfolio.

In a nutshell

This is not a traditional account management role.

We're looking for a commercially-minded Account Manager who can build strong client relationships while actively driving growth, retention, and revenue outcomes across an existing customer portfolio.

You'll work with clients across Australia, the United States, Canada, the UK, and Europe, helping them maximise value from our services while identifying opportunities to expand relationships and solve business challenges.

This role sits at the intersection of account management, customer success, and inside sales.

You'll be responsible for owning a portfolio of customers, building trusted relationships with senior stakeholders, driving renewals, identifying growth opportunities, and ensuring clients continue to see value from our services.

If you're someone who enjoys commercial conversations, takes ownership, and knows how to influence outcomes, this role offers significant opportunity to make an impact.

Why this role?

Our client is a high-growth B2B SaaS Scale-up company helping businesses remove harmful, unwanted, and damaging online content at scale using proprietary systems and deep operational expertise.

They're in high growth scale-up mode

• Strong revenue and profitability growth with global demand
• Majority of customers based in the United States, with growing international operations across Canada, the UK, and Europe
• Established product with clear ROI and urgent customer use cases
• Significant investment in building a more commercially-focused account management function
• Direct exposure to leadership and influence over how the team evolves

Context

The business is evolving its Account Management function from a traditional customer service model into a commercially-driven team focused on retention, expansion, and long-term customer value.

This hire will play a key role in that transition.

You'll join an established team and work directly with leadership to help shape how customer relationships are managed as the business continues to scale globally.

What you'll be owning

Client Relationships

• Act as the primary point of contact for a portfolio of SMB and mid-market clients
• Build trusted relationships with key stakeholders and decision-makers
• Lead commercial conversations that strengthen client engagement and long-term partnerships
• Become a strategic advisor to customers rather than simply a support contact

Retention & Revenue Growth

• Drive customer retention across your portfolio
• Identify risks early and proactively protect revenue
• Uncover opportunities for account expansion, upselling, and increased service adoption
• Work closely with internal teams to convert opportunities into commercial outcomes
• Maintain strong account health and customer engagement

Commercial Account Management

• Manage renewals and contract discussions
• Ensure customers continue to realise value from our services
• Influence customer decisions through strong communication and commercial understanding
• Balance relationship-building with revenue responsibility

Portfolio Ownership

• Take ownership of customer outcomes and account performance
• Maintain strong CRM hygiene and account visibility
• Collaborate with sales, operations, and leadership teams to drive results
• Actively contribute ideas that improve customer experience and commercial performance

What this role is (and isn't)

This role is

• A commercially-focused account management role
• A relationship-driven position with clear revenue responsibility
• A blend of customer success, account management, and inside sales
• A high-autonomy role where ownership matters
• An opportunity to influence how the function evolves

This role is not

• A purely reactive customer service position
• A support desk handling basic customer enquiries
• An administrative account coordination role
• A role where growth opportunities are handed to you

What we're looking for

You're commercially minded, relationship-focused, and comfortable having business conversations with stakeholders at varying levels of seniority.

You understand how to build trust while also driving outcomes.

Must-haves

• 2–4 years' experience in Account Management, Customer Success, Inside Sales, SDR, BDM, or similar client-facing commercial roles
• Strong relationship-building and communication skills
• Commercial mindset with the ability to identify growth opportunities
• Confidence engaging with business owners, senior leaders, and decision-makers
• Highly organised with strong attention to detail
• Ability to manage multiple accounts and priorities simultaneously
• Strong ownership mentality and accountability for outcomes
• Comfortable working with CRM systems and sales technology

Nice-to-haves

• Experience managing recurring revenue or subscription-based customers
• Experience working in SaaS, technology, digital services, or B2B environments
• Experience with renewals, retention, or account growth responsibilities
• Background in activity-driven sales environments
• Exposure to outbound sales, SDR, or business development functions

The team & environment

• Join a growing global business with customers across multiple international markets
• Work closely with leadership and play a role in shaping the future of the function
• Collaborative, high-performance culture with strong ownership mentality
• Team-first environment that values initiative and results
• Global exposure with direct client interaction across multiple regions

Working setup

• South Yarra office (relocating soon)
• Hybrid (4 days in the office, 1 day wfh - in reality you should be out meeting clients)
• Friday catered team lunches
• Monthly team lunches and social events
• Ongoing learning and development opportunities

The opportunity

• Competitive base salary + uncapped commission structure
• Existing portfolio of customers with growth opportunities
• High-impact role with strong visibility across the business
• Opportunity to help shape a growing commercial function
• Clear progression opportunities as the business continues to scale globally

Who this role is for

You're someone who enjoys building relationships but also wants to influence commercial outcomes.

You naturally look for opportunities, ask better questions, and take ownership of your portfolio.

You're not satisfied simply maintaining accounts, you want to help customers succeed while growing the value of the relationships you manage.

If you thrive in a fast-moving environment and enjoy balancing customer relationships with commercial performance, you'll do well here.