Medical Information & Operations Associate

Chiesi

Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 7,500 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas : AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.

Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

Chiesi Australia

At Chiesi Australia, we believe that healthcare isn’t just about medicine, it’s about humanity. Our focus is on respiratory health, specialty care and rare disease - helping people live healthier and better lives in ways that respect both our communities and our planet. Guided by care for people and the world we share, we foster a culture where everyone is valued. Collaboration, respect and agility shape how we work with each other, with our partners, and across the healthcare ecosystem.

We believe that companies should stand for something greater than profit. We want to be a force for good, using our business to create lasting, positive change for people and the planet. That means striving to do the right thing, even when it’s hard. We’re learning, evolving, and staying mindful of the impact we make. Sustainability isn’t a side initiative; it’s a journey we’re on together, woven into our operating model and reflected in how we collaborate to create meaningful, lasting change.

About the Role

The Medical Information & Operations Associate supports delivery of high-quality, compliant and customer-centred Medical Information (MI) services to HCPs and patients, while leveraging digital/AI tools and data-driven approaches to enhance operational excellence and insight generation supporting quality use of medicine and strategy. This is a full-time permanent opportunity based in Melbourne reporting directly to the Medical Information Manager.

Main responsibilities

• Deliver timely and accurate responses to enquiries across MI channels, ensuring a consistent, high-quality customer experience across all interactions.
• Tailor responses to customer needs using approved resources while maintaining scientific integrity and compliance.
• Develop clear, balanced, evidence-based MI responses for medical review and approval.
• Identify and report adverse events and product complaints in accordance with company procedures.
• Accurately document enquiries, responses and activities in MI systems to support data integrity and audit readiness.
• Collaborate with Medical Affairs, Marketing, cross-functional, and global MI teams to ensure smooth execution of MI services, activities, and delivery of initiatives.
• Contribute to MI insights reporting to inform decision-making, including analysing MI enquiry trends to identify emerging insights, unmet needs, and opportunities to enhance QUM and contribute to strategy.
• Contribute to MI content planning and product launch readiness, including content preparation and systems maintenance.
• Support responsible adoption and use of digital/AI-enabled, automation, and optimisation solutions in line with governance.
• Support Medical Affairs activities as required, including internal training, and promotional/medical education material review.
• Maintain audit and inspection readiness across all responsibilities, including support during audits as required.
• Deliver or assist with additional activities or projects as assigned by manager.

Experience Required

• Tertiary qualification in life sciences, pharmacy, pharmaceutical sciences, or related discipline.
• 2-3 years’ experience in medical information, medical affairs, or pharmaceutical industry.
• Strong scientific acumen with the ability to interpret and communicate complex information clearly to diverse audiences.
• Customer-focused mindset with strong problem-solving and execution skills.
• Demonstrated experience in digital/AI, automation, or process improvement.
• Ability to manage competing priorities, work independently and deliver to deadlines.
• Strong written and verbal communication skills, with the ability to collaborate across functions.
• Familiarity with Medicines Australia Code of Conduct is preferred.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

At Chiesi ANZ, we are committed to our people “Everyone of us is different. Everyone of us is Chiesi.” We continuously strive to enrich our employees personal and professional lives through our competitive benefits, wellness allowances, flexible working arrangements and additional leave days.

Apply today! Or please call Liz Miritis for a confidential discussion on 0422 651 232.

Chiesi ANZ is committed to valuing diversity and promoting equality through a policy of treating all its employees and job applicants fairly and equally. Chiesi ANZ will take all reasonable steps to employ, train and promote employees on the basis of the evidence of competencies required, individual merit and qualifications without regard to race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability. We will also take all reasonable steps to provide a work environment in which all employees are treated with respect and dignity and that is free from discrimination, harassment and victimisation based upon an employee's race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability.