Debt Management Specialist

Debt Management Specialist

We're expanding our Revenue team with a newly created Debt Management Specialist position. Reporting to the Coordinator Revenue, you'll join an established team and take ownership of debt recovery strategies that support the City's revenue collection objectives while maintaining a customer-focused and ethical approach.

About the role

The Debt Management Specialist is responsible for the end-to-end management of overdue rates and charges, ensuring recovery processes are effective, compliant and customer-centred. This is a full-time, two-year maximum-term opportunity providing an exciting chance to establish best-practice debt management processes, leverage system capabilities and contribute to improved revenue outcomes for the City.

A snapshot of your new role

• Manage debt recovery activities for overdue rates and charges.
• Negotiate and monitor payment arrangements with customers.
• Coordinate recovery actions and liaise with external legal and debt recovery providers.
• Analyse debt portfolios and identify opportunities to improve recovery performance.
• Administer and enhance debt recovery systems, reporting and processes.

What you will bring to the role

• A minimum of five years’ experience in a Local Government Rates role with a strong understanding of the Local Government Act 1995 and legislation pertaining to the Rating industry.
• A minimum of five years’ experience in debt collection or revenue recovery within a local government or regulated environment, including managing overdue rates and charges and implementing appropriate recovery actions.
• Sound knowledge of local government rating legislation, policies and procedures relating to debt recovery, hardship, and ethical collection practices.
• Proven ability to engage with customers professionally and empathetically to negotiate, establish and monitor payment arrangements.
• Experience with local government ERP systems such as TechnologyOne, particularly debt recovery or revenue modules.
• Current Satisfactory National Police Clearance.

For a closer look at the role please refer to the Position Description attached to the vacancy in our recruitment portal.

Why you will love working at the City!

• Full-Time, Maximum Two-Year role in a welcoming and thriving council.
• Work-life balance with a monthly rostered day off or ability to access a 9-day fortnight.
• $90,708.38 - $101,535.70 per annum + super.
• 17.5% paid Annual Leave Loading for when you take annual leave.
• We match super contributions to help you save for your future.
• Discounted health insurance, free flu vaccinations, skins checks and other well-being events.
• Great year-round wellbeing and social calendars!
• Free on-site parking.
• Free confidential Employee Assistance Program for personal and professional support.
• Genuine commitment to learning and development.
• Membership to Canning and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Canning welcomes you to apply

To view the position description or complete an application including your Resume and Cover Letter (PDF format preferred) visit www.canning.wa.gov.au/jobs, select the position and click “APPLY”. You may also contact Coordinator Revenue, Graham Johnson on ***email_hidden*** for a confidential discussion. The City will not be accepting candidates through agency at this time.

Applications are open until 5 pm, Tuesday 21 July 2026. We reserve the right to contact applicants and close the advertising period early.

The City of Canning is a child safe organisation and reserves the right to request the relevant working with children qualification from prospective candidates where required.