Business and Policy Support

• Help strengthen business operations that support great community outcomes.
• Full-time, fixed term position (until 29 October 2027)
• $78,621 - $84,734 per annum (pro rata to be applied) + Super + RDO

At the City of Boroondara, we are committed to delivering excellent services for our community and placing customers at the centre of everything we do. This is an exciting opportunity to join our Civic Services team in a varied and highly visible role that supports the efficient operation of a busy department.

About The Role

Reporting to the Business and Policy Lead, you will provide high-quality business, administrative and operational support across Civic Services. You will work closely with leaders and teams throughout Civic Services (and broader Council) contributing to reporting, project support, financial administration, records management, customer service and continuous improvement initiatives.

Key Responsibilities

Working alongside the Business and Policy Lead, you will contribute to internal projects, investigate business issues, gather and analyse information, and help implement practical solutions that improve service delivery and operational efficiency.

You will prepare reports, correspondence, presentations and other business documentation, ensuring information is accurate, professional and delivered within required timeframes. You will coordinate departmental reporting activities, including key performance indicators, financial reporting and other corporate requirements that support effective decision-making and governance.

You will support purchasing, invoicing and document management processes, while promoting consistent administrative practices and quality record keeping across the department. You will also provide guidance and support to staff in the use of business systems and administrative processes.

You will provide exceptional customer service to both internal and external stakeholders, coordinating customer enquiries and correspondence, resolving matters professionally and ensuring requests are managed within agreed timeframes.

About You

You are a highly organised and proactive professional with strong administration and customer service experience gained in a complex environment. You have excellent written and verbal communication skills and can produce accurate reports, correspondence and presentations to a high standard.

You are confident managing competing priorities, maintaining attention to detail and building positive relationships with a wide range of stakeholders. You enjoy solving problems, identifying opportunities for improvement and contributing to a collaborative team environment.

You will bring strong Microsoft Office skills, experience in records and financial administration, and a commitment to delivering outstanding customer service. Experience in local government or another statutory environment will be highly regarded, as will an interest in understanding business operations and improving community outcomes.

Employment Requirements

• Excellent written and verbal communication skills, including demonstrated ability in writing accurate and comprehensive reports and the preparation of external correspondence.
• Relevant experience in a complex customer service/administrative environment both in person and over the phone, including proficiency in financial administration, preferably in local government or other statutory based environment.
• Applicants must have the right to work in Australia
• Current Victorian Driver's Licence
• Preferred applicants will be required to undergo a National Police Record Check.

Why join us

At the City of Boroondara, we are committed to creating a vibrant and inclusive city that meets the needs and aspirations of our community. Our people are at the heart of everything we do, and we foster a culture built on collaboration, respect, and innovation. You’ll be part of a team that values integrity, empowers others, and inspires possibility. We offer a supportive environment where your contributions make a real difference to the community we serve.

How To Apply

If you are ready to take on this rewarding role, we would love to hear from you. Please submit your application online via the ‘Apply’ button, including a resume and a cover letter pitching to us:

• Why this is the right role for you, and
• What interests you about providing business and policy support in a community -focused local government environment ?

Applications close on Tuesday 21 July 2026 at 11:59pm.

All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.

For any further information please refer to the , or contact Yvonne Hill - Business and Policy Lead on (03) 9278 4391 for any confidential enquiries.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!

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