IT Support Analyst

Division: Practice Services

Department: IT

Employment Type: Full Time Permanent

Application Closing Date: 7 August 2026

McGrathNicol is an independent professional services firm specialising in Cyber, Deals, Forensic, Performance, Restructuring, and Risk & Compliance. For more than 20 years, we have supported organisations to navigate critical moments, from growth and transformation through to financial stress and uncertainty, across the private, public and not-for-profit sectors. Guided by our values – Understanding, Commitment and Impact – we are client-focused, collaborative and committed to creating an environment where our people can do their best work and continue to grow their careers.

The Opportunity

Due to strong company growth, we are seeking a junior IT support professional to join our national IT team based in Melbourne. You will support the firm’s IT environment, including support for laptops, meeting rooms, printers and mobile devices, as well as applications, software and user access. You will report to the National Operations Manager and work closely with the national IT team.

Key Responsibilities

• Deliver exceptional customer service by providing timely, professional and effective technical support to end users.
• Act as the first point of contact for IT support requests via Teams, email and face-to-face interactions.
• Accurately log, prioritise and manage incidents and service requests through Freshservice, ensuring adherence to service level agreements.
• Diagnose, troubleshoot and resolve hardware, software, application and connectivity issues in a timely manner.
• Escalate complex or unresolved issues to senior team members or external vendors where appropriate.
• Install, configure and maintain desktops, laptops, mobile devices, printers and other end-user technology.
• Administer and support Microsoft technologies including Entra ID, Active Directory, Intune, Microsoft 365 and related cloud services.
• Assist with user account management, access provisioning, onboarding and offboarding activities.
• Contribute to the continuous improvement of IT processes, documentation, knowledge articles and standard operating procedures.
• Provide guidance and mentoring to junior team members while fostering a collaborative and customer-centric team environment.

About You

• You are passionate about delivering outstanding customer service and creating positive user experiences.
• You possess excellent written, verbal and interpersonal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• You have a proactive, solutions-focused approach and enjoy troubleshooting technical issues.
• You are highly organised, with strong attention to detail and the ability to effectively manage competing priorities.
• You take ownership of your work and can operate both independently and collaboratively within a team environment.
• You are naturally curious, embrace continuous learning and keep up to date with evolving technologies.
• You are committed to identifying opportunities to improve systems, processes and service delivery
• Permanent resident or citizen of Australia or New Zealand

Qualifications And Experience

• 1–3 years' experience in an IT Service Desk, Help Desk or Desktop Support role within a Microsoft environment.
• Relevant tertiary qualification in Information Technology, Computer Science or a related discipline, or equivalent practical experience.
• Microsoft certifications and/or ITIL Foundation certification will be highly regarded.
• Strong working knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and Office applications.
• Experience supporting and managing Windows desktops, laptops and mobile devices.
• Hands-on experience with Microsoft Intune, Entra ID (Azure Active Directory) and user account administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and LAN/WAN environments.
• Experience using Freshservice or a similar IT Service Management (ITSM) platform.

Why Join Us?

At McGrathNicol, you’ll thrive in an empowering environment where your expertise drives real impact. We offer a competitive annual bonus program, alongside exceptional training and career development opportunities. Our inclusive culture fosters growth through personalised mentorship. You’ll also benefit from comprehensive support such as 26 weeks parental leave, additional leave options, employee assistance, health and wellbeing programs, and opportunities for social and community engagement.

Join us and be part of a team that values your contributions and supports your success.

Interested?

If you're ready to make a lasting impact and grow your career, apply today to join our dynamic team at McGrathNicol.

McGrathNicol manages its recruitment processes directly and does not accept unsolicited resumes from recruitment agencies. Unsolicited resumes will not be considered introductions and no placement fee will be payable.