Director, Customer Portfolio Growth, Implementation Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa Consulting & Analytics (VCA) Australia, New Zealand and South Pacific (AUNZSP) is Visa’s consulting division, helping clients accelerate growth, improve customer outcomes and increase portfolio profitability. This leadership role sits within Implementation Services and is responsible for driving measurable credit and debit card portfolio growth for Visa clients.

The Customer Portfolio Growth works with issuers, product teams, communication teams and client executives to design and execute strategies that increase card usage, improve customer engagement, strengthen loyalty, drive front-of-wallet behaviours and deliver sustainable financial outcomes. The role combines payments expertise, portfolio analytics, customer lifecycle strategy, transformation delivery and commercial leadership to help clients realise measurable value from Visa’s products, data and consulting capabilities.

1. Portfolio Growth & Customer Value Delivery

Lead strategic projects that drive credit and debit card portfolio growth across acquisition, activation, usage, retention and loyalty. Define and execute customer portfolio strategies that increase spend, transaction frequency, cardholder engagement and share of wallet. Identify growth opportunities through leveraging Visa best practice and market trends. Partner with clients to improve customer lifetime value, profitability and portfolio performance. Establish measurable success metrics and value realisation frameworks tied to customer and financial outcomes.

2. Commercial Growth & Strategic Client Leadership

Partner with Account Executives, Advisory teams and Product teams to identify, shape and commercialise growth opportunities. Translate Visa capabilities, data assets and innovation opportunities into practical client outcomes. Build trusted executive relationships that position Visa as a strategic growth partner. Support account planning activities and create scalable solutions that expand Visa’s footprint and client value. Contribute to revenue growth through outcome-led implementation and optimisation engagements.

3. Outcome Delivery, Analytics & Optimisation

Lead the execution of portfolio optimisation programs from mobilisation through to benefits realisation. Establish governance forums, performance reporting and executive dashboards. Leverage data, analytics, automation and AI-enabled approaches to accelerate client outcomes. Drive continuous improvement through testing, measurement and optimisation frameworks.

Ensure programs deliver quantifiable business, customer and financial benefits.

4. People Leadership & Capability Development

Build and coach high-performing teams with strong commercial, consulting and client leadership skills. Build high-performing and diverse teams with a strong focus on commercial acumen, client impact and accountability. Coach future leaders and create development pathways that strengthen delivery, consulting and transformation capabilities. Create a culture of accountability, innovation, customer focus and continuous improvement. Support capability development across payments, loyalty, customer growth and portfolio management disciplines.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What you will need to be successful

• 15+ years of experience in cards, payments, banking, communications, loyalty, growth strategy or portfolio management.
• Strong understanding of card economics, card portfolio management, customer lifecycle strategy and loyalty programs.
• Proven experience delivering measurable growth in customer engagement, transaction volumes, spend or profitability.
• Experience working with credit card and debit card portfolios.
• Strong commercial acumen with experience developing business cases and growth strategies.
• Experience influencing senior executives and leading complex stakeholder environments.
• Knowledge of analytics, customer segmentation and data-driven decision making.
• Experience leveraging technology, automation or AI to improve performance outcomes.
• Exceptional communication, consulting and relationship management skills.
• Bachelor degree in business, commerce, marketing or related discipline. Postgraduate qualifications highly desirable.

Additional Information

This role reports to the Head of Implementation Services (Portfolio Optimisation & Operations) AUNZSP and works closely with Account Executives, Advisory, Product, Data Science and Marketing teams.

Visa is the global leader in digital payments, operating at the centre of a fast-paced, technology-led industry that is constantly reshaping how people, businesses, and economies move and grow. Our purpose-led organisation combines innovation, scale and trusted networks to create meaningful impact beyond payments, helping uplift communities globally through greater access to commerce, financial inclusion and economic opportunity.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.