Claims Specialists - Motor & Recoveries
RAC WA
We are seeking Motor Claims Specialists & Recoveries Specialists to join the RAC Insurance Claims team.
- Hybrid work approach with 50% from home
- Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm
- Excellent staff discounts and career development opportunities!
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “
The driving force for a better WA.”
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members!
We have full time vacancies for Motor Claims Specialists and Recoveries Specialists, which can be made available in a Permanent capacity or Fixed Term/Secondment.
On a daily basis you will be contributing by:
- Managing an individual caseload of Motor or Recovery claims through to finalisation
- Identify recovery action as part of effective claims management
- Negotiate liability with other insurers and third parties for motor claims
- Refer recovery claims to solicitors to litigation and oversee the litigation process
- Review quotes and authorise repair costs
- Negotiate on settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy, understanding whilst handling complex conversations
- Consistently provide service that exceeds member’s expectations
- Identify continuous improvement initiatives
What are we looking for?
- Exceptional customer service skills and a high attention to detail
- Experience in Insurance claims lodgement and/or knowledge of debt collection laws is desirable
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Ability to clearly communicate complex processes and decisions to our members
- Results orientated mindset
- Self-driven and motivated with the ability to work autonomously
- Previous experience working within the financial services industry desirable
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.
