Emergency Relief Assessor

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor

SCHADS Level 3 | Sunshine Coast

Full-time | Maximum-Term 12-Month Contract | Hybrid Work Arrangement

Monday to Friday | 8:45am – 5:15pm

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short-term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma-informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

Why you matter

Make a Real Difference Every Day

When people experience financial hardship, a compassionate conversation can make all the difference. As an Emergency Relief Assessor, you'll play a vital role in supporting individuals and families through challenging times by assessing their needs, providing practical assistance, and connecting them with the services that can help them move forward.

This is a rewarding opportunity for someone who is empathetic, solutions-focused, and passionate about making a positive impact in the community. Every day brings new challenges, meaningful conversations, and the chance to help people when they need it most.

About the Role

As an Emergency Relief Assessor, you will:

• Conduct respectful and person-centred interviews to assess eligibility for Emergency Relief in line with Doorways guidelines.
• Assess client needs and determine appropriate assistance using sound judgement, empathy, and established practice standards.
• Connect clients with relevant internal and external support services through referrals and advocacy.
• Manage complex or sensitive situations confidently, escalating matters where appropriate to ensure the best outcomes.
• Maintain accurate and timely client records using TSA systems, including SAMIS.
• Identify, monitor, and report any risks relating to client wellbeing or safety.
• Contribute to continuous improvement by identifying service gaps and recommending practical solutions.

About You

To be successful in this role, you will bring:

• A minimum Certificate IV in Community Services or a related discipline (a Diploma is highly regarded).
• Experience working within the community services sector.
• A genuine commitment to supporting people from diverse cultural and linguistic backgrounds.
• The ability to remain calm, organised, and effective in a fast-paced environment.
• Strong communication, assessment, and problem-solving skills.
• Previous contact centre experience will be highly regarded for Phone Line Emergency Relief Assessor positions.
• A current and valid Working with Children Check.

What's on Offer

• Full-time, maximum-term 12-month contract.
• Hybrid working arrangements offering flexibility.
• Meaningful work that positively impacts individuals, families, and the wider community.
• A supportive, collaborative, and values-driven team environment.
• Opportunities for ongoing learning, development, and professional growth.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible hybrid working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration