Regular Giving Clerk

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

We currently have an exciting opportunity for a permanent, full time, Regular Giving Officer to join our Supporter Experience and Retention team based out of our Blackburn, Melbourne office.

This role provides donor support services to The Salvation Army (TSA) regular giving donors (Crisis Partners) and International Development. It drives the national fundraising acquisition and second gift strategies to grow and retain new donors. The position delivers clear, integrated communications to Individual and Regular Giving donors via the Genesys call platform. It enhances the productivity and operational effectiveness of the Donor Services team. The role also fosters a collaborative donor experience by contributing to donor strategies, campaign planning, and ongoing fundraising performance.

Key Responsibilities

• Deliver exceptional customer service to donors by managing enquiries, donations, receipts, feedback, and resolving issues professionally
• Support the growth and retention of the Regular Giving program through donor engagement, reactivation, win-back, upgrade, and cross-promotion activities
• Manage inbound and outbound donor communications, including phone calls, correspondence, and campaign support
• Process Regular Giving donations accurately and maintain donor records in Blackbaud CRM, ensuring data integrity and compliance
• Coordinate and distribute donor communications, ensuring all correspondence and documentation is accurate, up to date, and easily accessible
• Prepare Regular Giving reports and provide general administrative support, including mail processing and other donor services activities
• Identify opportunities to enhance donor engagement and contribute to the ongoing success of the Regular Giving strategy

About you

• Minimum 2 years’ experience in a customer-centric environment or similar relevant role
• Proven ability to communicate effectively via phone, email, and written correspondence with a diverse range of donors or customers, including handling queries, complaints, and donations
• Proficient in using Customer Relationship Management (CRM) systems or similar databases, ideally within a fundraising or not-for-profit environment

Requirements of the Role

• A national police record check is required as part of the recruitment process
• Rostered hours will be between 8 am –7pm Monday to Friday

Why Work For Us

• Work/life balance including option to work a 9 day fortnight!
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits annually
• Flexible working conditions and paid parental leave
• Employee Assistance Program
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to Apply

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration