Clinical Services Specialist

Clinical Services Specialist

The Opportunity

Join our dynamic APAC team as a Clinical Services Specialist! In this impactful role, you will champion Permobil's extensive range of assistive technologies, delivering exceptional clinical services that empower our diverse customer base. Your responsibilities will include developing and implementing innovative clinical training programs, providing expert education, and offering guidance on optimal usage. You’ll also play a crucial role in funding support and research initiatives. This position is designed to support not only our dedicated staff but also a wide array of stakeholders, from prescribing allied health professionals to dealers, end users, and caregivers. This role is ideally based in Australia or New Zealand.

At Permobil, we prioritize the people who use our products above all else. Our mission is to innovate for individuals, creating advanced assistive solutions that enhance the lives of people living with disabilities. Our dedicated teams tirelessly work to achieve this goal, whether they are designing a new wheelchair, testing seating cushions, or supporting therapists.

Our unwavering focus on the end user drives us to push the boundaries of technology and our own ingenuity in pursuit of innovations that improve the quality of life for our users. Just as our users' needs constantly evolve, we continuously tailor our Permobil products to meet their day-to-day reality.

Key Responsibilities

• Assessment of Permobil product performance against user and customer requirements in real world application of home and work environments.
• Work with clinical education colleagues and other allied health professionals to broaden their existing skillset and knowledge regarding prescribing complex assistive technology, to meet clinical outcomes.
• Assessment of Permobil user needs and aptitudes via clinical observation and field assessment.
• Assist in developing clinical education modules that can be delivered by self and others directly, and by others via different modes (direct, on-line, webinars).
• Work closely with sales teams across the region to assist in achieving goals, building networks and relationships
• Able to organize and facilitate events
• Provide clinical advice relevant to Permobil products and equipment, to staff, sales team, dealers, users and carers.
• Prrovide support and education to clinicians for AT funding applications
• Assist in the development of clinical collateral including, but not limited to blogs, handouts, brochures, clinical assets and other material
• Contribution to projects across the region and globally as required
• Preparation of submissions to major significant conferences
• Identify case studies across portfolios and the region to be used in clinical content
• Identify facilitates and organisation throughout the region where clinical and research collaboration could occur
• Identify and build relationships with clinical teams
• Identify and build relationships with universities and foster relationships
• Ability to travel domestically and internationally
• Ability to work autonomously but also as part of a team
• Any other duties that are required.

Required Knowledge & Experience

• Tertiary qualification as an Occupational Therapist or Physiotherapist with current professional registration in Australia (or eligible for registration)
• Solid post-graduate clinical experience in complex rehabilitation, including powered mobility, seating and positioning, and pressure injury prevention.
• Demonstrated experience providing clinical education and mentoring to therapists and/or dealers (workshops, in-services, presentations or similar).
• Strong clinical reasoning and evidence-based practice, with the ability to translate complex concepts into practical, real-world recommendations.
• Excellent communication skills (written and verbal) and confidence presenting to groups of clinicians and other stakeholders.
• Comfort working autonomously, prioritising workload and managing multiple projects across the APAC region in a fast-paced environment.
• Alignment with Permobil’s values and a clear commitment to person-centred, outcomes-focused practice.
• Experience working with users with complex wheelchair and seating needs for at least 5+ years
• Experience in advocating for UED users and applying for funding
• Ability to accommodate differences in culture and language
• Exhibited confidence with presentation software
• Frequent customer and therapist contact
• High level of detail and accuracy
• High level of communication skills internally and externally
• Specialist industry product knowledge
• Comfortable facilitating Clinical and Scientific presentations
• Ability to teach co-workers and outside organisations the skills in prescribing complex assistive technology
• Confident is using a variety of Microsoft computer programs

Significant External Relationships

• Existing dealer network throughout the region
• Key prescribers, opinion leaders and influencers
• Potential end users who contact Permobil directly seeking advice
• Conference organisers developing educational components
• Professional organisations facilitating education in our key market sectors
• Online education providers and University Department Heads of Occupational Therapy and Physiotherapy.

The ideal candidate will be delivering high-quality clinical support and education across APAC, collaborating closely with Sales, Marketing and Global Clinical teams, and representing Permobil professionally with clinicians, end users and key partners

Employee Benefits

• Enjoy Birthday Leave on your special day.
• Opportunity for a Volunteer Day to give back to the community.
• Access to an Employee Assistance Program (EAP) for personal and professional well-being.
• Learning & Development training opportunities.

For additional information about the position, please contact the Director Clinical Services, Tilly Brook, ***email_hidden***

For information about the recruitment process, please contact the recruiter, Bennett Saravana, [email protected].

For more information regarding Permobil, please visit our website https://www.permobil.com/en-au.

If you’re interested and excited about the possibility of being part of Permobil, we encourage you to submit a resume and cover letter highlighting your suitability for this role.