Manager Business Improvement and Compliance

Drive Excellence. Lead Innovation. Create Impact.

SSI is a leading national not-for-profit organisation working with refugees and migrants, people with disability, and diverse communities to create opportunity, inclusion and belonging

.

Based in Sydney or South West Sydney. Other locations may be considered for the right candidat

e.

We are seeking an experienced and strategic leader to join our Local Area Coordination (LAC) Program as Manager Business Improvement and Complia nce. This is an exciting opportunity to drive innovation, quality, compliance and continuous improvement initiatives that enhance outcomes for people with disability, strengthen organisational performance and support service excellence across one of Australia's largest disability progra

ms.

About the

RoleReporting to the Head of Disability Services, the Manager Business Improvement and Compliance is a key leadership role responsible for leading strategic projects, quality and compliance initiatives, organisational change and continuous improvement across SSI's Local Area Coordination Program. You will lead a team of Project Officers and Quality & Training Officers, oversee program-wide compliance and governance frameworks, drive innovation and workforce capability initiatives, and ensure the program continues to meet contractual obligations and quality standards. Working closely with internal and external stakeholders, you will identify opportunities to improve service delivery, strengthen operational performance, manage risk and contribute to SSI's reputation as a leader in the disability and community services se

ctor

Key Responsibil

ities

In this role, you

• will:Lead innovative projects and business improvement initiatives that strengthen participant outcomes, workforce capability and social i
• mpact.Drive organisational change, program transformation and continuous improvement initiatives across the LAC Pr
• ogram.Monitor quality performance and audit outcomes, ensuring alignment with NDIA and program require
• ments.Prepare and contribute to strategic reports, business cases, funding submissions and organisational planning activ
• ities.Build and maintain productive partnerships with the NDIA, community organisations and key stakeho
• lders.Lead, coach and develop a high-performing team that promotes a culture of quality, accountability, learning and continuous improv

ement.

Ab

out YouYou are a strategic and values-driven leader with a passion for improving systems, driving innovation and delivering meaningful community outcomes. You thrive in complex environments, lead successfully through change and have a track record of strengthening organisational performance through quality improvement, business transformation and stakeholder engagement. You combine strategic thinking with operational excellence and are confident influencing decisions, leading teams and delivering outcomes in a dynamic service envir

onment.

Essential Experience an

d SkillsTo be successful in this role, you wil

• l bring:Relevant tertiary qualifications in Human Services, Disability, Allied Health, Social Work, Community Services or a related dis
• cipline.Minimum five years' leadership experience within community services, disability services, human services or the not-for-profit
• sector.Demonstrated experience leading large-scale business improvement, organisational change, service development or transformation p
• rojects.Strong understanding of compliance, governance, quality assurance, risk management and policy fra
• meworks.Experience developing, reviewing and implementing policies, procedures and organisational fra
• meworks.Exceptional leadership skills with proven success developing high-performing teams and positive workplace
• culture.Excellent analytical, problem-solving and report-writing skills, with the ability to communicate complex information clearly and effe
• ctively.Strong stakeholder engagement skills, including experience working collaboratively with government agencies, community organisations and cross-functiona

l teams.

Why

Join SSI?At SSI, you'll do meaningful work in a diverse, inclusive and values-driven organisation committed to creating positive socia

l impact.

• We offer:Meaningful work that makes a real difference in the lives of people and co
• mmunities.The opportunity to lead innovative projects that influence service design and organisational
• outcomes.Professional development and career growth oppo
• rtunities.Flexible work arrangements and a supportive leadershi
• p culture.A diverse, inclusive and values-driven workplace where everyon
• e belongs.Salary packaging of up to $15,900 per year for increased take

-home pay.

About Our Recruitm

ent ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. All employees will undergo a National Police Check, Working with Children Check and NDIS Worker Screening Check as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in

Queensland.

Our Commitment

to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome applications from people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, refugees and people with

disabil

ity.

To ApplyIf this opportunity excites you, we'd love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability

for the role.

Applications close: Friday

, 17 July 2026

For more information about the recruitment process, p lease contact: D olly Miranda - Head of Talent Acquisition at ds [email protected] .au or call o

n 0401 750 004.

A recruitment pool may be established for future permanent or temporary opportunities of a similar nature. SSI is a Disability Confident Recruiter. Our Talent Acquisition team can support applicants requiring adjustments throughout the recruitment process, including alternative formats and workplace adjustment information. Please contact ta [email protected] if you req

uire assistance.