Financial Capability Worker - Inner Sydney

Brief Description

• Newly Created part time role (0.6-0.8FTE)
• Inner Sydney based
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 4.4 - $101,279 pro rata

About The Role

As the Financial Capability Worker, you will work directly with people experiencing, or at risk of, energy-related financial hardship, helping them understand and manage energy costs, access available supports, and build confidence in their financial decision-making. Through practical coaching, education and advocacy, you will help clients improve their financial wellbeing while preventing energy hardship from escalating.

This role is contracted until June 2029.

Key Responsibilities

• Provide one-on-one support to help people understand energy bills, tariffs, plans and household energy use
• Assist clients to access rebates, concessions, grants and hardship programs and take practical steps to reduce energy costs
• Advocate with energy providers and support clients to resolve billing issues, payment arrangements and system navigation challenges
• Deliver education sessions and practical information that builds confidence and capability in managing money and energy expenses
• Work collaboratively with internal and external services to connect clients with the right support and achieve positive outcomes

About You

You are passionate about supporting people experiencing financial stress and can build trusted relationships with clients from diverse backgrounds. You communicate with empathy, think critically, and can confidently navigate complex situations while maintaining clear and accurate records.

• Hold or are working towards a Diploma in Community Services, Social Work, Psychology or a related field (or equivalent experience)
• Experience supporting individuals or groups to build financial capability and improve financial wellbeing
• Strong communication, advocacy, negotiation and relationship-building skills
• A trauma-informed, culturally responsive and client-centred approach to service delivery
• The ability to assess needs, manage risk, problem-solve and adapt to changing circumstances
• Current Driver Licence

Benefits

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to wfh 1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

How To Apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 21 July 2026

To view the position description, please visit https://hrdoc.goodshep.org.au/doc/Position Description Energy Finanacial Capability Worker.pdf

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.