Senior Revenue and Debt Management Lead

Senior Revenue and Debt Management Lead

Clerk Grade: 9/10

Salary Range: $133,348 - $146,945 plus superannuation

Employment Type: Ongoing

Location: Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Wednesday , 15 July 2026 [10:59am]

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Lead end-to-end Accounts Receivable operations, including billing, receipting, collections, reconciliations and debt management, ensuring accurate and timely delivery of services
• Manage day-to-day operations, including workforce planning, workload allocation and prioritisation to ensure deadlines and service standards are met
• Lead, coach and mentor teams to build capability, manage performance and foster a customer-focused and accountable culture
• Analyse operational performance and provide reporting, insights and advice to support decision-making and continuous improvement
• Drive improvements to systems, processes and ways of working, including optimisation of SAP and MyWorkZone workflows
• Oversee system-related activities including incident management, change requests and testing
• Develop and maintain strong stakeholder relationships to proactively resolve issues and improve service delivery outcomes
• Ensure compliance with financial controls, policies, audit requirements and records management obligations

About You

The successful candidate must demonstrate strong capabilities in Accounts Receivable operations in a complex or shared services environment:

• Extensive experience leading end-to-end Accounts Receivable operations, including workforce planning, workload management and service delivery performance
• Demonstrated expertise in Accounts Receivable processes, workflows and controls, with strong working knowledge of SAP and MyWorkZone (or similar systems)
• Proven ability to lead, manage and mentor teams, driving performance, accountability and capability development
• Strong analytical skills, with the ability to interpret data, solve problems and improve outcomes
• A strong commitment to customer service and building effective stakeholder relationships
• Sound understanding of financial governance, compliance and audit requirements

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role and focus capabilities in the Role Description.

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Kylie Makkink via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday, 15 July 2026 [10:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Desired Skills and Experience

Extensive experience leading end-to-end Accounts Receivable operations, including workforce planning, workload management and service delivery performance

Demonstrated expertise in Accounts Receivable processes, workflows and controls, with strong working knowledge of SAP and MyWorkZone (or similar systems)

Proven ability to lead, manage and mentor teams, driving performance, accountability and capability development

Strong analytical skills, with the ability to interpret data, solve problems and improve outcomes

A strong commitment to customer service and building effective stakeholder relationships

Sound understanding of financial governance, compliance and audit requirements