Patient Transport and Interpreter Booking Coordinator

Patient Transport and Interpreter Booking Coordinator

Reference Number: 1463

Job Type: Part Time

Department: Social Work

About the Role

Patient Transport and Interpreter Booking Coordinator | 0.93 FTE (35.4 hours per week) | Monday to Friday

We are seeking an organised, customer-focused and proactive Patient Transport and Interpreter Booking Coordinator to join our Social Services team.

This role combines the coordination of patient transport and interpreter bookings to support patients in accessing healthcare and facilitate effective communication between patients, carers and clinicians.

Working closely with clinical and non-clinical staff, external service providers and community organisations, you will coordinate patient transport and interpreter bookings, respond to enquiries, resolve service delivery issues, reconcile invoices and contribute to the ongoing improvement of both services.

This is a 0.93 FTE (35.4 hours per week) position worked across five days (Monday to Friday). The primary focus of the role is:

• Monday and Tuesday: Patient Transport coordination.
• Wednesday to Friday: Interpreter Booking coordination.

While each day has a primary operational focus, the successful applicant will work collaboratively across both functions and provide support where required to ensure continuity of service and respond to operational priorities.

About You

You will bring:

• Excellent customer service, communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Demonstrated problem-solving skills and sound judgement.
• Experience in administration, coordination or customer service, preferably within a healthcare environment.
• Well-developed computer skills and experience using databases or booking systems.
• The ability to work collaboratively with patients, carers, clinicians and external service providers.

Experience in patient transport coordination, interpreter booking coordination or healthcare administration will be highly regarded.

This is an exciting opportunity to join a supportive team and play an important role in helping patients access the care they need through the coordination of patient transport and interpreter booking services.

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

to view position description.

Applications close 24/07/2026.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status .