SMR Training and Auditing Coordinator

Legal Entity: Monash Health

Location

Heatherton, VIC, AU, 3202

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Employment Type: Full Time

Posting Date: 7 Jul 2026

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.

About the Role

Working in a team of 3 - daily tasks are shared.

No direct reports

40 hours a week, 5 days a week

Someone who has the flexibility to work between 6:30am - 6pm (8 hour shift)

Shifts may include (Monday 6:30-3pm, Tuesday 9:30am-6pm, Wednesday 6:30-3pm, Thursday 9:30am-6pm, Friday 6:30am-3pm) -

ADO included each month

Coverage required for AM/PM

Responsibilities

Provide specialised training for SMR to new and existing Scanning Centre staff

Provide training for other departments who prep and scan documents such as Patient Services Team at other sites

Deliver structured training programs for SMR, including prepping, scanning, indexing, and data quality requirements

Provide onboarding and refresher training for Scanning Centre staff and SMR users across Monash Health

Develop, review, and maintain training materials, manuals, and user guides

Conduct regular audits of scanned medical records to ensure accuracy, completeness, and compliance

Maintain and manage the audit database, ensuring timely and accurate data entry

Monitor performance against established KPIs and prepare monthly reports on auditing and scanning outcomes

Provide targeted feedback and coaching to staff to address quality issues and improve performance

Ensure all documentation is correctly prepared, scanned, and indexed to the correct patient and episode

Identify trends, risks, and improvement opportunities within scanning and auditing processes

Support system users and assist with troubleshooting and workflow issues where required

Provide operational support to Team Leaders and assist with system or workflow coverage as needed

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 14 July 2026