Dynamics 365 CRM Business Analyst

Join a major Queensland energy provider as a Dynamics 365 CRM Business Analyst on a 12-month contract. You'll bridge the gap between business stakeholders and technical teams to shape CRM capability uplift across a large-scale environment. Pay rate negotiable based on experience, inc Super. Located in Queensland with WFH arrangements negotiable. Ready to make an impact? Send your resume to ***email_hidden***

About the Role

A major Queensland energy provider is investing in its Dynamics 365 CRM capability, and they need an experienced Business Analyst to help drive that uplift. This is a chance to work at the intersection of business and technology, translating real operational needs into practical CRM solutions that will be used across the organisation.

You'll be embedded in a delivery team where your analysis work genuinely shapes outcomes, not just documents requirements for the sake of process. If you enjoy facilitating workshops, untangling complex business processes, and working closely with both stakeholders and developers to get things built right the first time, this role offers plenty of scope to do exactly that.

This is a 12-month engagement with the flexibility of negotiable work-from-home arrangements, giving you the chance to make a meaningful contribution without sacrificing work-life balance.

What You'll Be Doing

• Gathering, documenting and prioritising requirements directly with business stakeholders
• Facilitating workshops and discovery sessions to map current and future-state processes
• Translating business needs into functional specifications and user stories
• Producing high-quality analysis artefacts including process maps, traceability matrices and business rules
• Preparing clear, executive-ready reports and updates on progress, risks and decisions
• Partnering with technical teams to support solution delivery and integration
• Supporting UAT, implementation and transition activities
• Identifying opportunities for process improvement and CRM optimisation

What You'll Need (Essential)

• Proven experience delivering CRM implementations as a Business Analyst
• Strong understanding of CRM modules such as Sales, Customer Service or Marketing
• Demonstrated experience translating business processes into CRM solutions
• Confidence facilitating stakeholder workshops and requirements gathering sessions
• Strong documentation skills across business requirements, functional specs, process maps and user stories
• Experience supporting UAT, implementation and operational readiness activities
• Ability to work effectively across both business and technical teams
• Excellent communication and stakeholder engagement skills

Nice to Have

• Hands-on experience with Microsoft Dynamics 365 and/or relevant certifications
• Experience with Power Platform tools (Power Automate, Power Apps)

The Details

• Rate: Negotiable on experience, inc Super
• Duration: 12-month contract (start date 27 July 2026)
• Location: Queensland, hybrid/WFH arrangements negotiable
• Note: Applications limited, early response encouraged

How to Apply

To apply or find out more, send your resume to ***email_hidden***