Community Rostering Manager

Employment Hero

AI Job Summary

Experience leading a rostering/workforce scheduling team, ideally in disability, health, aged care, or community.
Strong understanding of Fair Work legislation, award interpretation, and rostering compliance.
Experience using ShiftCare or a similar workforce management/rostering system.

Role Type

Permanent
Full-time
Mid-level Senior

Pay Rate

$94,999.99 AUD – $95,000 AUD (Annum)

Who are we?

Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.

The Opportunity

We are seeking an experienced and proactive Rostering Manager to lead our Personal Support rostering function across Forward Ability Support.

In this pivotal leadership role, you will ensure our clients receive safe, consistent, and uninterrupted support services by overseeing the delivery of efficient, compliant, and person-centred rostering. You’ll lead a dedicated team, optimise workforce utilisation, and partner closely with operational leaders to ensure the right people are in the right place at the right time.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex workforce challenges, and is passionate about delivering high-quality services that make a meaningful difference.

What You’ll Be Doing

Lead and support the Personal Support rostering team to deliver efficient, high-quality rostering services.
Ensure safe and consistent service delivery by coordinating workforce coverage for planned, short-notice, and emergency shifts.
Balance client needs, workforce availability, award requirements, and operational priorities when making rostering decisions.
Partner with operational leaders to proactively plan workforce coverage and minimise service disruptions.
Monitor rostering performance, identify opportunities for improvement, and drive continuous improvement initiatives.
Coach and develop the rostering team while promoting a collaborative, service-focused culture.

What We’re Looking For

We’re looking for a collaborative and solutions-focused leader with experience managing rostering or workforce scheduling in a fast-paced environment.

You’ll bring:

Demonstrated experience leading a rostering or workforce scheduling team, ideally within disability, health, aged care, or community services.
Strong understanding of Fair Work legislation, workforce planning, award interpretation, and rostering compliance.
Excellent organisational, problem-solving, and decision-making skills.
Strong leadership and stakeholder management skills, with the ability to build positive working relationships.
A commitment to delivering high-quality services and driving continuous improvement.
Experience ensuring service coverage in 24/7 or client-critical environments.
Experience using ShiftCare or a similar workforce management/rostering system.

Why Join Forward and BrightSky?

At Forward and BrightSky, your work has purpose. We’re a passionate team driven by a shared vision—to create a brighter, more inclusive future for the spinal cord injury community. When you join us, you’ll experience:

Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
Flexible Work Options: Work from our Newington office Tuesday and Wednesday, then remaining days at home.
Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
Great Location: Work from our Newington office – well-connected by public transport and offering convenient parking.
Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
Extra Leave Benefits: As a permanent employee, you’ll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.

Is this the opportunity you’ve been looking for?… APPLY NOW!

Please note: Only shortlisted candidates will be contacted.

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and a Nationally Coordinated Criminal History Check.

Company Overview

Supporting people with spinal cord injury to live their best life. Forward embodies the idea that no matter where any of us may be physically or mentally, there is always the opportunity to move forward. Having worked closely with people living with a spinal cord injury since 1961, our focus is on finding solutions that give our clients every opportunity to achieve any goal they set for themselves. We’re here to help our clients you with whatever it is they need to live a life that matters to them. Our purpose: Lead the way with services and supports towards a brighter, positive future for our community. We are a progressive, forward-thinking not-for-profit organisation that is leading the way with initiatives designed to make a real difference to the lives of everyone we touch, from those directly affected by spinal cord injury, to their families, communities and our own people. We are creating an environment where positivity matters, making a difference matters, and every day matters. Our values: Collaborative, Committed to excellence, Being Mindful, Taking Pride, Lead the way We value the voices of the people we support to maximise life choices, independence and quality of life in the long term. Our values guide us in our commitment to empowering those living with spinal cord injury live their best life possible every day.