Customer Service Consultant

Do you have what it takes to become a Smartgroup Customer Service Consultant?

As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in delivering an exceptional customer experience through every interaction.

While this is a high-volume inbound contact centre environment, each conversation provides an opportunity to make a genuine difference for our customers and contribute to the success of our business.

We are currently looking to recruit four (4) Customer Service Consultants on a max-term contract through to December 2026, offering the opportunity to join a supportive team and develop your customer service and problem-solving skills in a dynamic environment.

Key Responsibilities include:

• Fulfilling requests and queries from our customers relating to things like salary packaging claims, package change requests and new applications.
• Maintaining standards of information and administration including managing customer data and reporting in a timely way.
• Striving for a first touch resolution with every interaction, whether that be via the telephone or email.
• Offering a superior customer service that helps to maintain the high standing of our organisation in the industry
• Occasional outbound customer calls if required.
• Working towards the achievement of your own individual goals and targets, at that of your team.

Our experienced and supportive leadership team are committed to your success and will provide you with comprehensive training and support from day one.

Successful candidate must be available from Monday to Friday, across 8.30am-6:30pm, working to a rotating roster.

Who are you?

• You are passionate about providing exceptional customer service and your values align to ours
• You have great communication skills, and a demonstrated ability to explain complex information in a simple manner
• You can think outside the box and demonstrate initiative and good problem-solving
• You have excellent time management and organisational skills
• You are a good user of systems and applications, even if that’s only MS Office
• Any previous experience in a role working with customers on first call resolution of customer queries or in providing customers with product information and benefits, is a plus.