Support Officer

AI Job Summary

• Experience supporting people with disability/mental health and commitment to person-centred, strengths-based practice.
• Experience delivering person-centred workplace coaching/support, including inductions, training and ongoing coaching.
• Current NDIS Worker Screening Check, Working with Children Check (Victoria) and National Police Check; driver licence.

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Role Type

• On-site
• Permanent
• Full-time
• Entry Level

Support Officer

Make a difference every day through meaningful employment

Full Time | Wangaratta, VIC

At Merriwa Industries, we believe meaningful employment changes lives.

As one of North East Victoria’s leading social enterprises, we provide employment opportunities for people of all abilities through our Packaging, Park Lane Nursery and Garden Services teams.

More than 60% of our workforce are people with disability, and everything we do is driven by our values of Prosperity, Diversity, Integrity and Responsibility.

We’re looking for a passionate and motivated Support Officer to join our team and help people with disability build confidence, develop workplace skills and achieve their employment goals.

About the Role

This is a hands-on role where you’ll work alongside supported employees within our operational environments, providing coaching, mentoring and practical workplace support.

Working closely with production leaders, managers, participants and their support networks, you’ll help create an inclusive workplace where every individual has the opportunity to succeed.

No two days are the same.

You’ll be supporting people to develop new skills, achieve their NDIS employment goals and build greater independence while contributing to a productive commercial workplace.

Key Responsibilities

• Deliver person-centred workplace coaching and support to employees with disability.
• Build positive relationships with supported employees, families, carers and external stakeholders.
• Assist employees to develop workplace skills, confidence and independence.
• Complete participant documentation, progress notes and employment-related reporting.
• Conduct workplace inductions, training and ongoing coaching.
• Work collaboratively with Line Leaders, Factory Managers, Supervisors and the NDIS Support team.
• Complete wage assessments and productivity observations.
• Identify and respond appropriately to participant support needs.
• Promote a safe, respectful and inclusive workplace.
• Contribute to continuous improvement and high-quality employment outcomes.

About You

You’ll be someone who enjoys working with people, thrives in a practical environment and is passionate about creating opportunities for others.

You’ll bring:

• Experience supporting people with disability, mental health or other support needs.
• A genuine commitment to person-centred and strengths-based practice.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills.
• The ability to work independently while being part of a collaborative team.
• A positive attitude, resilience and excellent problem-solving skills.
• The ability to adapt to changing situations and think on your feet.

Mandatory Requirements

• Current NDIS Worker Screening Check
• Working with Children Check (Victoria)
• National Police Check
• Current Driver Licence
• International Police Check (where applicable)

Merriwa can support you in obtaining these clearance checks

Why Join Merriwa?

At Merriwa, you’ll be joining an organisation where your work has a genuine impact every single day.

We offer:

• A supportive and values-driven workplace.
• The opportunity to empower people with disability through meaningful employment.
• Ongoing professional development and training.
• A collaborative and welcoming team culture.
• The chance to build a rewarding career with one of the region’s most respected social enterprises.

If you’re passionate about inclusion, believe everyone deserves the opportunity to thrive at work and want to make a real difference in your community, we’d love to hear from you. Merriwa Industries is committed to building a diverse, inclusive and respectful workplace.

Apply today by submitting your resume and a cover letter outlining your experience and why you’d like to join Merriwa Industries.

We encourage applications from people of all backgrounds and lived experiences. Applications close: 26 July 2026.

Be part of something bigger. Help create opportunities that change lives.

Company Overview

At Merriwa, our Dream, Purpose and Values guide the way we work together with our clients, customers and each other. By caring about our business and each other we can help more people in our community.

Position Description

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