Outreach Support Officer

• Training Services
• Outreach Support Officer
• Bathurst
• Part-time

6/7/2026

• Work with a nationally recognised, awarding winning RTO
• Competitive salary + salary packaging + 5wks annual leave (pro rata)
• Join an organisation making a difference within the local community

4 day per week part-time position based in Bathurst

As a member of VERTO’s Training Services Team, the Outreach Support Officer will be responsible to support the success of the Adult Community Education (ACE) program and promote services within the local community. The Outreach Support Officer will provide support in the form of, mentoring, coaching and guidance to VERTO students, as well as connecting students with resources to support success in achieving their educational goals.

About the role…

This role will require you to:

• Assist in the enrolment and orientation process for the programs and services, including answering questions, conducting interviews, and collecting necessary information.
• Actively market the organisation's educational programs and services within the local community using a range of strategies.
• Conduct regular ‘Contact Appointments’ with active students to identify needs on an individual basis, including identification of vocational and non-vocational barriers.
• Provide individualised support for students that may require assistance such as referral to appropriate support agencies
• Complete factual and accurate file notes in Student Management System for ‘Contact Appointments’ including dates and outcomes.
• Maintain student progression notes / records within the Student Management System and Learning Management System
• Maintain up-to-date knowledge and compliance within operating guidelines under the Adult Community Education (ACE) Contract

About you…

To be successful in this exciting and rewarding role you will have the following:

• Ability to prioritise and manage deadlines while ensuring high levels of accuracy in a high-volume driven environment
• Highly developed verbal and written communication skills to support internal and external customers
• Possess strong administrative, data entry skills along with strong digital capability
• Ability to work autonomously and as part of a supportive team
• Possess a drive and passion for the betterment of student outcomes and commitment to positive team culture.
• Be a multi skilled team player with the ability to work with a diverse range of people and within and across departments

About us....

VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

• Employment Services
• Indigenous Services
• Community Services
• Tenants Advice & Advocacy
• Training
• Financial Counselling

What we offer….

• Salary packaging with up to $15,900 tax free options.
• Additional $2,650 Meals and Entertainment tax free salary packaging benefits
• Above award leave entitlements including 5 weeks annual leave. (pro rata)
• Internal traineeship and people leadership programs
• Salary continuance insurance
• Access to company sponsored formal qualifications.
• Access to free counselling though our Employee Assistance Program

Interested?.... Be sure to include a tailored resume suited to this role, along with contact details for two current work related referees.

Successful candidates will need to provide:

• Working with Children check
• New National Police Check
• Right to Work Check
• Current Drivers Licence
• myID

With our team of more than 500 across the VERTO group, we represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.

Need more information….

Contact Human Resources on 0439 464 670 or [email protected] for a confidential discussion. Alternatively see our website at https://www.verto.org.au/

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/

Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Friday the 31st of July 2026 or prior, if a suitable candidate is found.