Customer Service Specialist

We're on the hunt for a Customer Service Specialist to join the #GhandaGang in South Geelong, VIC!

Join the fun and enjoy:

• Being part of a family-run business and a purpose-driven workforce
• Generous remuneration package: including clothing allowances and annual performance bonus
• Unlimited clothing discount for you and your direct family
• Unparalleled career progression opportunities

Born out of Torquay, VIC in the early 2000s with nothing but a dream to design and deliver a collection of affordable, high-quality garments not yet met by the market, Ghanda Clothing has quickly become a household name, as the largest 100% Australian-owned and operated clothing brand, with over 100 locations across the nation.

A day in the life

As a CUSTOMER SERVICE SPECIALIST your daily tasks will include:

• Managing customer enquiries across phone, email, live chat, and other digital channels
• Creating, tracking and resolving customer service tickets
• Supporting returns, exchanges, credit notes and delivery investigations
• Providing support to the eCommerce and web-packing teams

About you

Customer service experience is helpful, but not essential - the ideal candidate will:

• Have a genuine customer-first mindset and a passion for delivering exceptional service experiences
• Communicate with confidence and clarity across written and verbal channels
• Demonstrate strong problem-solving skills and the ability to think on their feet
• Be highly organised with exceptional attention to detail
• Show a willingness to learn, adapt and pitch in across all aspects of the role
• Work autonomously and collaboratively, with a strong sense of accountability
• Bring a positive, coachable attitude to everything they do

If you think you're the next best thing to hit the #GhandaGang we're ready to hear from you!

No recruitment agencies, please