Customer Service Representative

AI Job Summary

• Proven experience in customer service, sales, and retail roles.
• Ability to drive sales across memberships, supplements, apparel, accessories, and consumables to meet KPIs.
• Unlimited working rights, valid driver’s license, and First Aid/CPR + Food Safety (or willingness to obtain).

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Role Type

• On-site
• Permanent
• Full-time
• Entry Level

About the Organisation

Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on customer service representative. This is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration & membership sales.

Position Overview

• Provide exceptional customer service to visitors/members by addressing customer inquiries, complaints and issues promptly.
• Drive sales across memberships, supplements, apparel accessories and consumables to achieve individual and team sales targets.
• Demonstrate Strong understanding of Derrimut 24:7 offerings
• Prepare and serve smoothies, coffees, and other beverages
• Maintain cleanliness and uptake of facility and workstations
• Support administrative tasks, data entry, filing, and maintaining inventory records
• Assisting in Events/Promotions and Class offerings

Our Ideal Candidate

• Previous CSR, Sales and Retail experience
• Passionate about Health & Fitness
• Proven experience in achieving KPIs and Sales Targets.
• Must be 18 years of age
• Unlimited Working Rights
• Driver license
• Current First Aid & CPR Certification (willing to obtain)
• Food Safety Certificate (willing to obtain)

If this sounds like the position for you, then hit apply!

Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.