Big Data & BI Specialist (12-month contract)

Amp Up Your Career with Real Purpose. Real Opportunity. Real Impact.

At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Key Accountabilities and Responsibilities

• Develop / Optimise / Debug reports to automate requirements
• Data mapping for the Google Cloud Platform (GCP) Data Warehouse from existing databases
• Incident management for Big Data in production environments
• Application Support & Maintenance: Provide daily assistance for business applications, including resolving technical issues and supporting system performance
• Troubleshooting & Debugging: Diagnose defects and collaborate with development teams to resolve issues
• Requirements Management: Defining, analysing, and documenting functional and non-functional requirements
• Stakeholder Communication: Acting as a bridge between technical teams and business stakeholders, facilitating workshops, and managing expectations
• Project Documentation: Support creating project timelines, business cases, traceability matrices, and release notes as needed
• Process Modelling: Mapping current vs. future state workflows and conducting analysis to improve processes
• Testing and Quality Assurance: Conducting User Acceptance Testing (UAT) to ensure the final product meets business requirements
• Support & Transition: Assisting with change management and ensuring the final deliverables add value to the organisation
• User Training & Documentation: Create documentation, manuals, and train staff on application usage and best practices

Additional Responsibilities

• Knowledge of Microsoft SQL, Power BI, SSRS, Google Cloud Platform, incident management in a production environment, and flexibility to provide on-call support outside business hours
• Understand data models, tables, and identify patterns from databases
• Experience with developing reports and dashboards using Microsoft Power BI and SSRS
• Create reports using SSRS and Power BI by analysing existing reports and requirements provided by the team
• Incident management, understanding of SLAs, and use of any ticket management tool
• Experience developing SQL queries for MS SQL Server
• Proven experience with data extraction, cleansing and migration primarily using SQL Server
• Design, optimize, and maintain database structures to meet performance and scalability requirements
• Write complex SQL queries, stored procedures, and functions to support data manipulation and analysis
• Methodologies: Knowledge and understanding of Waterfall, Agile and Scrum frameworks

Experience and Qualifications

Desired Qualifications

• Recognised tertiary qualification in Information Technology, Computer Science, or Business Information Systems

Essential Experience

• Minimum 3-5 years work experience in IT applications with Microsoft SQL, Power BI, SSRS and Google Cloud Platform

Desired Experience

• Hands-on experience in a project delivery environment

Technical and Soft Skills

Technical Skills

• Knowledge of Microsoft SQL, Power BI, SSRS, Google Cloud Platform
• Flexible to support and do on call support out of business hours
• Prior experience of working with ServiceNow or a similar system
• Prior experience of working with CRM systems

Soft Skills

• Alignment to the Amplifon Values
• Excellent written and verbal communication skills
• Effective problem-solving and IT troubleshooting abilities
• Strong analytic and functional analysis capabilities
• Structured and process driven
• Ability to influence others
• Must be a team player
• Results/Solution orientation and focus
• Strengths in value creation & innovation
• Ability to manage and prioritize competing demands with a customer-focused and outcomes centered approach

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.

Ready to take the next step in your career?

Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.