Baggage Operations Coordinator

Western Sydney International (Nancy-Bird Walton) Airport is at the heart of the incredible transformation across Western Sydney. WSI will be a 24/7 hub for international, domestic and cargo services, creating fantastic career opportunities in Sydney's cultural heartland.

We've reached a major milestone with completion of the terminal and runway, and we're now working towards opening our world-class airport later this year. Designed for efficiency and sustainability with state-of-the-art infrastructure and technology, there'll be opportunities for generations to come in Sydney's fastest growing area. We're now looking for passionate people who want to be part of something special - building a legacy for Western Sydney.

About the Opportunity

This position is responsible for overseeing the safe and efficient operations of WSI's baggage operations. You'll actively oversee and monitor the planning and allocation of baggage system resources and proactively manage the flow of baggage within the baggage handling systems.

The position will liaise with and monitor the performance of the Baggage Service Provider (BSP), monitor and adjust the allocation of make-up resources to ensure that baggage operations do not impact on-time departure of aircraft. Additionally, the position will monitor the supply of Unit Load Device (ULD) containers to the baggage system via the baggage contractor, to ensure that the required supply is available at the make-up interface and that completed loads are removed in a timely manner to enable efficient operations.

The role will initially be performed within regular business hours to support the development of processes and procedures. It will then transition to a shift-based position that supports our operational trials and testing prior to the commencement of live operations, when the role will require permanent shift work.

Key responsibilities

• Liaise with airlines and the Baggage Handling System contractor to coordinate plans for daily and seasonal flight schedules within the baggage system High Level Controller.
• Actively monitor assembly of baggage batches and allocation to designated loading resources.
• Actively monitor the status of aircraft expected to be arriving at the gates to predict when high inbound volumes of baggage will be in the baggage handling system.
• Coordinate with the (BSP) to ensure adequate staffing of essential resources, encompassing inbound/outbound activities of standard and oversize baggage with particular focus on speed loaders and baggage chutes allocations
• Monitor storage capacity and clearance of the outbound oversize baggage process
• Establish effective communication with airlines and Ground Handling Agents regarding flight preparations, resource allocation and the transfer of baggage.
• Monitor the performance of the BSP in unloading incoming baggage, ensuring proper segregation between international and domestic baggage.
• Liaise with the BHS contractor surrounding coordination of planned maintenance and addressing system malfunctions.
• Coordinate with the WSA Airport Operations Coordination Centre (AOCC) to manage the contingency arrangements for any baggage system issues, oversee the clearance of arrivals carousels and support broader airport operations.
• Assist in the coordination of resources to respond to system outages and associated business continuity requirements.
• Oversee allocation and utilisation of the Baggage Reconciliation System.
• Monitor compliance with Airport Standards and Rules (ASR) and government agency regulations and support the assurance program.

About You

• 3-5 years previous experience in airport baggage systems operations is preferred. Alternatively, warehouse distribution systems coordination or parcel freight sortation systems control.
• Highly effective planning skills with strong attention to detail
• Focused, safe and efficient work methods
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build strong working relationships with both internal and external stakeholders
• Outstanding problem-solving skills and the ability to foresee potential issues
• The ability to apply lessons learned from previous incidents and effectively apply improvements to operations, minimising the impact of incident reoccurrence
• Data analysis and data model interrogation skills to identify trends, inefficiencies and opportunities for operational improvement
• Experience working with complex computer systems and ability to learn new systems
• NSW Drivers Licence and ability to obtain an Authority to Drive Airside (ADA)
• Ability to obtain an Aviation Security Identification Card (ASIC)
• Senior First Aid Certificate

What we offer

At WSI, you're not just joining a team - you're becoming part of a community that thrives on purpose, passion and possibility.

We're building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential.

There are some great benefits such as discounts on health insurance, travel, gyms and pools plus novated car leasing and the ability to purchase additional leave.

• Safety Because nothing matters more.
• Heart Our passion drives us in everything we do.
• Striving To be different and better.
• Achieving together We make it happen with collaboration

Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey. Please let us know if you require any adjustments to the application or recruitment process.

If you're keen to develop your Aviation skills or obtain a credential, explore the 'Introduction to Aviation Operations' Micro-credential with WSU.

How To Apply

Please submit your application via the link or to make an enquiry email Chris Davy at WSI ***email_hidden***

To apply for this role, you must already have the right to lawfully work and live in Australia.

If you're our preferred candidate, you'll be requested to undergo background and medical checks.

For more information explore the WSI website https://wsiairport.com.au or our Facebook, Instagram or LinkedIn pages.