Administration Officer Team Leader

Administration Officer Team Leader

Are you an enthusiastic management professional looking for a challenging yet rewarding position with an organisation that allows you to be a part of something bigger?

• Richmond location
• Rainbow Tick Accredited
• Opportunities for development

About the role

An exciting opportunity has become available for a Fulltime Administration Team Leader to oversee the Administration Department. Enthusiastic individuals who can demonstrate proven experience in a management role, a commitment to patient care and customer service are encouraged to apply.

The Melbourne Clinic, situated in Richmond, Victoria, is Australia’s largest private mental health service, providing a variety of recovery focussed inpatient and outpatient programs that are tailored to meet the needs of people with a range of mental health conditions. The Melbourne Clinic is an inclusive and diverse workplace welcoming of all patients, staff, and visitors regardless of ethnicity, religion, age, neurodiversity, gender identity, or sexuality. We are committed to providing our staff with a structured induction and orientation, and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge, and skills in a thriving, professional working environment.

Essential Responsibilities

• Oversee hospital administration function in areas such as:
  • Pre-admission and discharge of patients
  • Financial consent management including private health funding eligibility, patient accounts, billings, debtors’ collection and accounts payable
• Manage rosters, staffing and supervision of staff including reception, pre-admissions, discharges, billing and theatre bookings,
• Perform process review and ongoing change management where required
• Handle enquiries and resolve complaints
• Maintain accurate documentation of patient records via Webpas and/or Zedmed)
• Utilise MS Office applications to manage correspondence and conduct reports

Essential Criteria

• Administration Qualifications in Front-line Management or Certificate IV in Business Management (or working towards)
• Demonstrated experience and a strong working knowledge of the private health fund claiming process
• Highly developed interpersonal and communication skills
• Previous managerial experience in overseeing the running of a department including staff training, reporting and data analysis
• Strong team management and conflict management skills
• Experience in hospital/patient management software systems (Webpas)
• Advanced computer skills in MS Office (Outlook, Word, Excel)

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: Friday 17th July 2026