Product Support Specialist - Electrical

Power the future with EPSA

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role

As a Product Support Specialist – Electrical, you'll play an important role in supporting the electrical power solutions industries depend on.

Based at our Mulgrave Support Office, you'll provide technical expertise, product support and guidance to our service teams, branches and customers across Australia. Working closely with technicians, engineers and industry specialists, you'll help diagnose complex issues, support field operations and contribute to the ongoing success of our electrical power generation products and solutions.

This is an opportunity to build your technical capability while working with advanced equipment, evolving technologies and some of the most experienced professionals in the industry.

Key responsibilities include

• Providing technical support and troubleshooting assistance for electrical power generation equipment and systems
• Supporting field service teams with diagnostics, fault finding and problem resolution
• Assisting with commissioning, maintenance and performance optimisation activities
• Liaising with OEMs, suppliers and internal stakeholders to resolve technical issues and improve product performance
• Contributing to technical documentation, training and continuous improvement initiatives

What you'll bring

We're looking for someone who brings both capability and a collaborative mindset.

Required:

• Electrical trade qualification and current Electrical Licence
• Strong technical knowledge of electrical systems and equipment
• Proven fault-finding, troubleshooting and diagnostic capability
• Strong communication and stakeholder engagement skills
• High level of computer literacy and ability to interpret technical documentation

Highly regarded:

• Experience with power generation equipment, generators or control systems
• Previous product support, technical support or field service experience
• Exposure to Caterpillar power systems or industrial electrical applications

Why join EPSA

At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.

We believe great work happens when people feel supported, valued and connected to the impact of what they do, and when teams work together with integrity, accountability and care — the EPSA values that shape how we work every day.

We offer:

• Structured onboarding and development through Cat University
• Paid birthday leave and volunteer leave
• Team member recognition and service awards
• Referral program incentives
• Retail and health insurance discounts
• Novated leasing options
• Paid parental leave
• Learning and development opportunities

Ready to power up your career?

If you're an experienced electrician or electrical specialist looking to expand your influence beyond hands-on work and support critical power solutions across Australia, this is an opportunity to combine technical expertise with career growth in a highly respected industry.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

Apply now to join the team behind the power.