Customer Service Coodinator

Customer Service Coordinator Welshpool, WA

$75,000 + Super | Full Time | Monday – Friday

About the Role We are seeking a highly organised Customer Service Administrator to join a busy operations team based in Welshpool. This is an administration-focused role supporting the processing of customer enquiries, returned and damaged goods, and service-related issues, while ensuring accurate system updates and exceptional customer service.

Working within a fast-paced environment, you'll manage a high volume of administrative tasks, customer correspondence, and data entry, playing a key role in ensuring issues are resolved efficiently and professionally.

Key Responsibilities

• Manage customer enquiries relating to returned, damaged and rejected goods.
• Process returns, claims and associated documentation accurately using SAP.
• Investigate customer issues and coordinate timely resolutions.
• Complete high-volume data entry while maintaining exceptional accuracy.
• Manage a busy Outlook inbox, responding to and prioritising a high volume of emails.
• Liaise with internal departments to coordinate returns, replacements and customer updates.
• Maintain accurate customer records and system information.
• Prepare reports and complete general administrative duties.
• Deliver a high level of customer service across phone and email communications.

About You To be successful, you'll have:

• Previous experience in a customer service, administration or coordination role.
• Strong data entry skills with excellent attention to detail.
• Experience using SAP (highly regarded).
• Confidence managing high-volume Outlook email correspondence.
• Strong Microsoft Office skills, particularly Outlook and Excel.
• Excellent written and verbal communication skills.
• The ability to prioritise multiple tasks in a fast-paced environment.
• A proactive, organised approach and strong problem-solving skills.
• The ability to work independently while contributing to a supportive team.

What's on Offer

• $75,000 + Super
• Welshpool location with on-site parking.
• Stable, full-time Monday to Friday position.
• Supportive and collaborative team environment.
• Varied role with plenty of autonomy and opportunities to develop your skills.

This opportunity would suit an experienced Customer Service Administrator, Returns Coordinator, Claims Administrator, Operations Administrator or Service Coordinator looking to join a busy, professional team where organisation, customer service and attention to detail are highly valued.

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