Trade Customer Service Coordinator & Administrator

Are you an experienced office professional who thrives in a busy trade services environment?

We're looking for a highly organised

Trade Customer Service Coordinator & Administrator to become the central point of contact for customers and field team. Located South, this is a varied role where no two days are the same.

Why join us?

• Join a well-established and trusted national franchise with a strong reputation
• Be part of a supportive, family-run team where your contribution is genuinely valued
• Work closely with the Business Owner and play a key role in daily operations
• Enjoy a varied role with opportunity to grow and develop alongside the business
• Bring your ideas and initiative to help improve systems, processes, and customer experience

About the role

The central point of coordination, ensuring the office runs smoothly while delivering outstanding customer service and administrative support. This varied role includes scheduling, quoting, invoicing, reporting, and day-to-day office operations. You'll be an advanced

ServiceM8

Power User with expert-level Excel skills, using both systems to drive efficiency, streamline processes, and support the business.

Your Duties Will Include

• Answering customer enquiries via phone and email
• Scheduling bookings and coordinating technicians
• Preparing quotes and following up customers
• Processing invoices and maintaining accurate record.
• Managing jobs and workflows through ServiceM8
• Providing general office administration and customer support

About You

To be successful, you'll bring:

• Previous experience in customer service and office administration within a trade, maintenance, or field service business
• Expert proficiency in ServiceM8 and Microsoft Excel
• Excellent organisational skills with the ability to manage multiple priorities
• A professional and friendly communication style
• High attention to detail and a proactive approach
• Experience with Service Stream SNOW or Ventia Panorama highly regarded but not essential

If you're an organised, customer-focused administrator who enjoys working in a fast-paced trade environment, we'd love to hear from you.

Apply now with your current resume or contact our Recruitment Partner Michaella on 0434 983 743 / ***email_hidden*** for further information.

Please note, you are required to currently be in Adelaide SA, with full working rights to be considered.