Accommodation Coordinator

EF International Language Campuses, Sydney is seeking a highly motivated and professional

Accommodation Coordinator to work with our accommodation department at our beautiful Chippendale Campus.

We are looking for a dynamic person with drive and enthusiasm to recruit local hosts to accommodate international students. You will work together with the Host Family team ensuring that homestay visits and homestay recruitment are running well, as well as taking care of our student residences.

Ensuring a high level of standard of accommodation through excellent customer service in a fast-paced environment will be one of your highest priorities. You will have the ability to build strong relationships with homestay hosts and residence suppliers, ensuring the quality of our accommodation provision will be a key part of the role.

We will only review applications that have a job specific cover letter and accompanying resume.

Our Requirements

• Outstanding communication and interpersonal skills
• Highly developed customer service focus and a positive attitude
• Target driven, excellent organizational skills
• Appreciation of international cultures
• Creative problem solving and the ability to remain calm under pressure
• Attention to detail
• Complete fluency in English
• Driving License is desirable but not essential.
• Long Term work rights in Australia.

Responsibilities

• Reporting to the Accommodation Manager, you will be responsible for recruiting host families in accordance with EF policy
• Follow host family recruitment plan
• Telemarketing, customer care representative for Host Family phone calls and enquiries
• Work off-site for promotional recruitment street actions, events, fairs and leafleting
• Ensure all enquiries from prospective hosts are promptly followed up on
• Visit prospective hosts to determine their suitability and complete visit forms with great attention to detail (whilst complying to accreditations and local authorities)
• Ensure all hosts’ questions are answered and they are given appropriate documentationTrack weekly recruitment statistics, with Accommodation Team and Director of Student Services
• Ensure a high level of customer support service to host families and international students
• Maintain relationships with existing residence suppliers, as well looking for opportunities to grow our portfolio.
• Processes & maintains homestay provider records
• Shares emergency on call duties with other school staff