Customer Service Manager

• Key leadership role with a respected global brand
• Excellent salary + company car
• Training and ongoing professional development

The Opportunity

We are part of a global group with 320,000 staff worldwide and world class manufacturing and engineering capability. Across Australia, we have 8 branches and a strong sense of community.

Based at our Adelaide branch, this role will lead and grow our South Australian service operation as part of a globally recognised industrial equipment business. This is a genuine leadership opportunity where you will influence business performance, drive customer satisfaction, develop a talented team, and play a key role in the ongoing growth of the region.

Your responsibilities will include

• Managing the local customer service and technical team to ensure efficient delivery of compressor servicing for customers.
• Driving business development activities by identifying new customer opportunities, strengthening existing customer relationships and growing service and parts revenue across South Australia
• Providing day to day project management to ensure positive delivery of project outcomes
• Managing financials for the branch service operation
• Inspiring and motivating your staff
• Supervising service and warranty administration
• Developing and growing the branch service business

About You

You will thrive here if you are a confident leader who enjoys getting the best out of your people. You are hands on, results focussed and take pride in being across all your operational KPIs for service delivery.

Experience in a manufacturing or trade business will set you in good stead, as will experience in a sales and service environment. It goes without saying that you have a passion for ensuring a great customer experience every time.

To be successful, you'll bring:

• Demonstrated experience leading service, operational or trade-based teams
• Strong commercial acumen with experience managing budgets, profitability and business performance
• Good admin and computer skills, with ability to prepare reports using MS Excel and Powerpoint
• Proven ability to develop customer relationships and identify growth opportunities

Why choose us?

• Global organisation with long-term stability and investment.
• Autonomous leadership role with real local decision-making authority.
• Strong safety and customer-focused culture.
• Competitive salary package including fully maintained company vehicle.
• Supportive leadership team committed to your success

You will be joining a team that's friendly, supportive and enjoys a laugh.

We are proud to offer every employee a range of benefits including career development and an Employee Assistance program. This role also comes with a fully maintained company car.

If you're a hands-on leader who enjoys developing people, building customer relationships and driving operational excellence, we'd love to hear from you.

Apply now and take the next step in your leadership career

To apply for this job go to: https://hitachiglobalairpoweraustralia.recruitmenthub.com.au/Vacancies & enter ref code: 6909742. Applications close 23 July 2026