Claims Consultant

Why NCI?

At NCI, our people are at the centre of everything we do. As Australia's leading Trade Credit Insurance Broker, we support businesses by protecting their profits and enabling growth. With a dedicated team of almost 200 employees across Australia, New Zealand, Malaysia and Singapore, we take pride in being a client-focused, welcoming, and supportive environment.

About This Role

Due to upcoming periods of parental leave within the team, we are seeking an experienced claims professional to join our dedicated Claims and Compliance team on a full-time, 12-month fixed-term basis (with the possibility for permanency). This role will assist our clients with policy compliance and claim submissions to maximise claim outcomes as efficiently as possible.

The Successful Applicant Will

• Respond to general enquiries from clients and insurers regarding reportable events.
• Review and process Debtor Information Reports (DIRs) within agreed timeframes, including any required follow-up actions.
• Negotiate with insurers and clients regarding repayment plans, collection updates and claim-related matters.
• Update debt information through insurer portals, ensuring accurate records and timely communication with clients.
• Assist clients with collating claim documentation, conducting pre-assessments and submitting claims to insurers.
• Complete reconciliations of trading history to support claim assessments.
• Review potential avenues for appeal to help achieve improved claim outcomes.
• Follow up with insurers and clients to ensure claims progress in a timely manner.
• Communicate claim outcomes to clients and Client Service Managers, while managing expectations professionally and clearly.

About You

Our ideal candidate will demonstrate:

• Previous experience in claims, credit insurance, collections, insolvency, finance or a similar client-facing role/s.
• Strong attention to detail and the ability to interpret policy and claim documentation accurately.
• Excellent communication skills, with confidence liaising with clients, insurers and internal stakeholders.
• Strong organisation and time management skills, with the ability to meet deadlines.
• Professional negotiation and problem-solving skills.
• Intermediate Microsoft Office skills, particularly Outlook, Word and Excel.
• A proactive, client-focused approach and willingness to work collaboratively within a small team.

You will be provided with comprehensive training to ensure you are set up for success!

What We Offer

NCI provides a wonderful work environment, additional leave, hybrid working (after probation), volunteer days, team lunches and more! We are focused on career development opportunities for our employees and people who join us often stay for a long time! Our leaders are down to earth, we work hard, and we have fun doing it! Visit our website https://www.nci.com.au/careers/ to find out more.

NCI is backed by Steadfast Group Ltd, an ASX 100 company yet we maintain a close-knit community culture. At NCI, integrity is paramount, and we prioritise offering excellent benefits that recognise the value each individual brings. Here, you're not just a number; you're an essential part of the NCI team.

Application and questions

To apply, please submit a cover letter and resume that addresses why you would like to join NCI in this position. For a confidential discussion about the role, please call the People & Culture Team on 1800 882 820.