IT Support Engineer

About Architectus

We design to make a positive and lasting impact on people, cities, and communities. We’re a multi-disciplinary practice with national reach and deep expertise, enabling us to achieve design excellence at scale.

Our 800+ architects, interior designers, landscape architects, urban planners, urban designers, digital experts, and wayfinding specialists collaborate across 13 studios in Australia and New Zealand, working on projects of every type and size. This makes us the largest, most versatile design practice in our region.

Through a thoughtful, integrated approach to design, we form genuine partnerships with our clients and collaborators to create meaningful and resilient places that endure.

About The Role

Reporting into our Service Desk Team Leader, you will be the initial point of contact for first to second level support requests over a variety of systems. Responsibilities will include:

• Provide first and second level support for all IT-related issues, including troubleshooting hardware, software, and network problems.
• Install, configure, and maintain computer systems, software, and peripherals.
• Monitor and respond to support tickets and requests in a timely manner, ensuring high levels of customer service and satisfaction.
• Assist with the setup and configuration of new user accounts and equipment.
• Collaborate with the IT team to implement and maintain IT systems, ensuring they are secure and efficient.
• Participate in IT projects and implementations
• Document and maintain accurate records of IT support activities and resolutions.
• Contribute to the development and improvement of IT support processes and procedures.

About You

We look forward to welcoming someone with prior experience in a similar IT support role ,in addition to:

• Tertiary qualification in Information Technology or equivalent.
• 3+ years prior experience in a similar role.
• Strong knowledge of computer hardware, software, and networking systems. Familiarity with Microsoft and AutoDesk products is preferred.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Able to meet unexpected workflow demands and strict deadlines.
• Displays initiative, identifies, and evaluates issues; makes decision in a proactive manner.
• Self-sufficiency and a high degree of autonomy.
• Ongoing focus on process improvement initiatives to streamline IT activities.
• Ability to communicate effectively to all levels of the business.

Employee Benefits

With a focus on corporate social responsibility and environmental initiatives, along with personal development programs and social events, you’ll appreciate our community-driven atmosphere. We are pleased to offer the following benefits:

• Flexible work options including recuperation time and work from home days
• Access to our in-house mentoring program
• Generous paid parental leave: 16 weeks primary carers, 4 weeks secondary carers
• $5,000 employee referral bonus and novated lease options for electric vehicles
• Income protection insurance to cover part of your wage if you’re unable to work
• Access to confidential counselling, wellbeing, legal and financial advice
• Supportive and diverse workplace culture

To Apply

Don’t miss this opportunity to become part of the Architectus team. Suitable applicants are encouraged to submit their resume and cover letter via the '

' button.

Architectus is proud to be an equal opportunity employer, we actively promote an inclusive workplace culture and encourage people from diverse backgrounds to apply. This position requires an appropriate Australian or New Zealand work visa. Pre-employment checks will be required of the successful candidate.