Senior Quality Assurance Analyst

IDP is a trusted leader in international education services that helps people study abroad and achieve their goals. As a key voice in the industry, IDP partners with educational institutions worldwide to connect them with the right students.

IDP also proudly co-owns IELTS, the world’s leading English language proficiency test.

Established in Australia in 1969, IDP now operates in over 60 countries. While we’ve grown and evolved, our purpose remains the same: to empower people transform their lives through international education. Learn more at idp.com

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Be the engine behind quality, assurance, and operational consistency at IDP.

IDP is seeking a Senior Quality Assurance Analyst to contribute to the design, refinement, and embedment of the Student Placement Quality Management framework.

This is a senior, hands‑on role focused on shaping scalable metrics, controls, and assurance processes that align audit outcomes, regulatory requirements, and day‑to‑day operations.

You’ll work closely with the Head of Quality & Assurance and collaborate across Operations, Technology, Product, Regional leadership, Risk, and Internal Audit to ensure consistency, efficiency, and sustainable uplift.

This is a full time-permanent opportunity based out of Melbourne

Key Responsibilities

• Contribute to the development and evolution of the Student Placement Quality Management System
• Design and implement metrics, controls, and assurance models that are practical, scalable, and data‑driven
• Map and operationalise key regulatory requirements (AQF, ESOS, ISO 9001)
• Develop artefacts including process maps, control flows, and RACI models
• Identify and reduce duplication across assurance and operational processes
• Use audit findings and assurance insights to drive sustainable improvement initiatives
• Support quality embedment, risk visibility, and audit readiness
• Enable alignment between documented processes, Ways of Working, and actual practice
• Influence stakeholders with clear analysis and pragmatic recommendations

What You Bring

• Senior experience in Quality Assurance, Quality Management Systems, or Business Assurance roles
• Proven experience in audit, control uplift, or assurance environments
• Strong capability in designing frameworks, metrics, and scalable controls
• Experience translating regulatory requirements into operational processes
• Strong process mapping, analytical, and problem‑solving skills
• Experience working with audit, risk, or compliance‑adjacent functions
• Ability to navigate complex stakeholder environments and drive outcomes
• Experience in global or multi‑regional organisations (advantageous)

Why IDP?

At IDP, you’ll join a global organisation shaping the future of international education.

You’ll work in an agile, digital environment alongside passionate colleagues, contributing to meaningful outcomes that help students achieve their goals worldwide.

Ready to make an impact? Apply today and help build the future of global quality and assurance at IDP.

Help design and embed how quality, controls, and assurance come to life across our global Student Placement business. Your strong analytical capability, stakeholder influence, and pragmatic approach will help uplift assurance maturity and operational confidence.

Role

In this pivotal role, you’ll partner with leaders across our organisation to evolve the Student Placement Quality Management framework, ensuring it is practical, scalable, and aligned to operational realities. At IDP, you’ll:

• Be part of a connected global community
• Work with passionate teams who are changing lives through education
• Grow in an innovative, agile, digital‑first environment
• Be mentored by courageous, authentic leaders
• Enjoy meaningful, purpose‑driven work every day