Customer Co-worker (Part-time)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location Canberra
• Employment type Part Time Permanent
• Department Customer Relations
• Deadline 2026-07-16

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• This role is Permanent Part-time, 30hrs/fortnight
• The Hiring Manager for this role is Samuel Li - Customer Team Leader
• Applications close Thursday 16 July 2026
• As our store operates 7 days per week, you must have the availability to work a rotating roster.
• To support operational requirements, you must have availability for:

o Tuesday & Wednesday: 10:00am - 6:15pm

o Friday: 11:30am - 8:30pm

o Saturday & Sunday: 8:30am - 6:30pm

Team vision ( title) About this work area

Team vision (text) As a Customer Co-worker, you play an important role in creating a positive and memorable experience for every customer. You will be the face of IKEA at key customer touchpoints, supporting customers with enquiries, returns, exchanges, and solutions that make their shopping experience easier and more enjoyable.

Your responsibilities will include, but are not limited to:

• Delivering excellent customer service by assisting customers, answering questions, and creating a positive shopping experience.
• Processing returns, exchanges, and refunds while ensuring compliance with IKEA policies and procedures.
• Resolving customer enquiries and complaints by identifying solutions and escalating complex issues when required.
• Recording customer interactions and transaction information accurately within IKEA systems.
• Completing daily operational tasks and ensuring the department is clean, safe, and ready for customers.
• Working collaboratively with co-workers across the store to deliver a seamless customer experience.
• Ensuring customers leave IKEA with a positive final impression of their visit.

Let's connect Who you are

Let´s connect As a Customer Co-worker, you are passionate about customers and enjoy finding solutions that make a difference. You thrive in a busy retail environment and can stay positive and professional when managing competing priorities.

You have:

• A genuine passion for delivering outstanding customer experiences.
• Strong communication skills with the ability to build rapport and confidently resolve customer concerns.
• Excellent problem-solving skills and sound judgement when handling customer situations.
• Adaptability and resilience in a fast-paced, changing retail environment.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Experience in customer service, retail, or a similar customer-facing environment will be highly regarded.
• Confidence using digital systems and technology, with the ability to accurately process customer transactions, maintain records, and quickly learn new tools and processes.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!