Property Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

Manage a defined portfolio of sites which includes (but is not limited to):

• Property On’s and Off’s
• Property Inspections
• Finance and budgets
• Building/Statutory Compliance
• Asset Management
• Critical Dates Management
• Rent Roll Management
• Assistance and support with the development of client Property Management Plans
• Key Relationship Management
• Management of escalations and complaints
• Monthly/Annual reporting requirements

As part of a geographically dispersed team, you will support in the provision of property portfolio management, promoting and implementing best practice across a mix of owned properties and leased premises for our Commonwealth Clients. The role will be accountable for the management of a regionally based portfolio, including property management, leasing, and lease administration functions.

Provide SME advice to our client and team, acting as a trusted advisor on end-to-end property management. Key to this role is the ability to work collaboratively across the broader Account and Work Dynamics business in the pursuit and implementation of best practice and key contract deliverables.

This position will assist the National Property Manager across the assigned portfolio to manage an extensive client base as well as the property management, transaction team and Lease Administration team performance. The role will work in partnership with the Operations Managers to collaborate and work together to achieve shared account goals and objectives.

• Deliver operational, client & customer agency service excellence across the client portfolio.
• Manage the Owned Property assets and Leased Premises in a way that supports the service delivery functions of the Commonwealth Agencies that occupy the Properties.
• Build and maintain strong working relationships with key stakeholders such as Landlords and client site contacts.
• Work with Government to ensure operational efficiencies in the use of the Owned Properties and Leased Premises by Client Agencies.

Ensure all Conflicts of Interest (COI) are effectively managed in accordance with the client endorsed JLL COI Management processes (whether perceived, potential or actual). This includes prompt notification to client in writing of any conflicts that arise (or are likely to arise), making full disclosure of all relevant information relating to the conflict and outlining activities proposed to resolve or otherwise deal with the conflict.

• Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
• Goal oriented and focused on meeting performance targets.
• Excellent client service and communication skills.
• Ability to work well in a team environment.
• A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
• Proactive with a keen eye for detail and the ability to balance multiple priorities.
• Possess a can-do attitude with proven ability to build and maintain relationships as well as liaise effectively with all stakeholders to successfully deliver on outcomes.
• Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders, including tenants, investors, and senior executives.
• Proficient in industry-standard software and tools for financial analysis and reporting.
• Minimum 3 years’ experience in property transactions and associated services with a track record
• Preferred Tertiary qualification in Property/Real Estate or equivalent.
• Current Real Estate Licence or Certificate of Registration.
• Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances.

Must be an Australian Citizen

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.