Client Administration Team Leader

Job Type: Permanent - Full Time

Location: Adelaide Metro

Job Category: Call Centre and Customer Service

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About the Role

As the Client Administration Team Leader, you will oversee reception and administrative services across our Salisbury and Modbury North sites, ensuring efficient scheduling, strong team performance and an exceptional customer experience within a predominately NDIS service environment along with a smaller portion of privately funded services.

• Lead and support the Client Administration team, managing rostering, coverage and day-to-day operations across both sites
• Oversee client scheduling and resource coordination to maximise utilisation and respond to changing service demand
• Ensure consistent, high-quality customer service while managing escalations and fostering strong stakeholder relationships
• Drive efficient administration operations, ensuring workflows, documentation and compliance requirements are met
• Champion continuous improvement initiatives to enhance processes, team performance and overall service delivery

Desired Skills And Experience

Knowledge, skills and experience

• Demonstrated leadership experience in administration, reception or service coordination environments (NDIS/health/community services highly regarded)
• Strong understanding of client scheduling, resource allocation and service delivery within an NDIS or similar framework
• Proven ability to lead, coach and develop team members, managing performance and driving accountability
• Excellent customer service skills, with the ability to manage complex or escalated situations professionally and empathetically
• Advanced organisational and time management skills, with the ability to manage competing priorities across multiple sites
• High level communication skills, both written and verbal, with a professional and confident approach
• Strong attention to detail and ability to ensure accuracy, compliance and data integrity across systems and processes
• Advanced proficiency in Microsoft Office and client management systems
• Ability to identify process improvement opportunities and implement efficient, scalable solutions
• Certificate in Administration, Business or related discipline (desirable)
• Current Working with Children Check and NDIS Worker Check required to commence

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.

For a confidential conversation before applying, contact Brett Williams on ***email_hidden***

As this position is vacant, we are looking to undertake interviews as applications are submitted. So, don’t delay if you are wanting to join our team. Novita may close this advertisement early if a suitable candidate is identified before the listed closing date.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

Achieve your amazing at Novita.