Family Violence Support Worker

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position: Family Violence Support Worker

Location: Mackay

Status: Part‑Time, Permanent — 19 hrs/week

Step into a role that changes lives. As a Family Violence Support Worker, you’ll be part of a specialist team providing crisis response, safety planning and case management for victim‑survivors accessing The Salvation Army Family Violence Services.

You’ll help deliver safe, high‑quality, client‑led support, ensuring women and children are supported with risk, safety and recovery.

Key Responsibilities

• Provide compassionate support — Offer a warm, trauma‑informed and responsive welcome to clients arriving in crisis, ensuring they feel safe, heard and supported from the very first interaction.
• Respond to urgent needs and safety risks — Quickly identify and supporting in addressing immediate safety, wellbeing and practical needs, contributing to safety planning that protects women and children in high‑risk situations.
• Work collaboratively to support victim-survivors — Partner with specialist practitioners to assess, manage and monitor high‑risk situations, ensuring decisions are informed, coordinated and aligned with best‑practice FV responses.
• Build empowering, trust‑based relationships — Develop strong, respectful connections with clients that promote self‑determination, dignity and confidence, supporting them to take control of their own recovery journey.
• Implement client‑led case plans — Support the delivery of personalised case plans that reflect each client’s goals, needs and safety priorities, following TSA’s case management frameworks and practice standards.
• Connect clients to essential supports — Assist clients to access internal and external services including legal, health, housing, financial and therapeutic supports, ensuring they receive holistic, wrap‑around care.
• Maintain accurate and timely documentation — Record client information, case notes and data with precision and confidentiality, ensuring compliance with TSA policies and sector requirements.
• Identify and escalate risks promptly — Monitor client and workplace safety, flag emerging risks early, and escalate concerns to senior staff to ensure swift, appropriate action.
• Support a safe and hazard‑free environment

What You Will Bring

• Current Working With Children Check (Blue Card)
• Cert IV in Social Work, Welfare, Community Development or similar — or equivalent experience
• Experience in social services (FV sector preferred)
• Current QLD Driver Licence
• Evidence of qualifications

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration