IT Service Engineer - Level 2

Employment Hero

AI Job Summary

Around 2+ years’ experience in a managed services or client-facing IT role.
Strong troubleshooting across Windows environments and core infrastructure.
Experience owning service requests from initiation through resolution, keeping clients informed.

Role Type

On-site
Permanent
Full-time
Associate

Pay Rate

$65,000 AUD – $80,000 AUD (Annum)

We are a technology advisory and execution partner shaping, securing, strengthening, and scaling IT for every business.

From our beginnings in regional Australia, we’ve grown into a national technology advisory firm, delivering enterprise-grade solutions to organisations across diverse industries and operating models. While we’ve expanded, our regional roots remain central to who we are.

We work alongside our clients as an extension of their team – bringing clarity to complex challenges, delivering practical outcomes, and building long-term, trusted partnerships. Our approach is grounded in transparency, real-world value, and a strong sense of community.

ABOUT THE ROLE

As a Level 2 Service Engineer, you’ll provide trusted support that helps our clients stay secure, productive, and confident in their technology.

You’ll work across a broad range of technologies, stepping in to solve more complex challenges and bring clarity when it matters most. Along the way, you’ll build strong relationships, contribute to projects, and continue developing your technical capability.

If you enjoy problem solving and value great customer service this is a role where you can grow and make a real impact.

WHAT YOU’LL BE DOING

Providing Level 2 technical support to clients predominately remotely and via onsite visits as required.
Diagnosing and resolving issues across desktops, servers, cloud platforms and networks to minimise disruption
Owning service requests from initiation through to resolution, keeping clients informed throughout
Proactively monitoring environments to identify prevent issues before they impact operations
Performing maintenance, updates and patching to ensure systems remain secure and reliable
Creating and maintaining accurate technical and client documentation within IT Glue to support team efficiency and consistent outcomes.
Supporting and mentoring Level 1 team members by sharing knowledge and best practices.
Contributing to infrastructure upgrades, migration, and projects
Building trusted client relationships through clear communication and dependable service.
Identifying opportunities to improve systems, processes, systems and client outcomes

TECHNOLOGIES YOU’LL WORK WITH

You’ll work across a modern, well‑supported technology environment, including:

Microsoft 365 and Microsoft Azure
Windows Server
Active Directory
Exchange Online
VMware and Hyper-V
Fortinet
Datto RMM, Datto BCDR and Autotask PSA
Firewalls, networking, servers and storage solutions

You don’t need to know everything – we’ll support you to learn and expand your capability over time.

ABOUT YOU

You’re someone who enjoys helping people, solving problems, and making complex systems easier to understand.

You’re naturally curious, take pride in your work, and are motivated to keep learning and improving.

You’ll bring:

Around 2+ years’ experience in a managed services or client-facing IT role
Strong troubleshooting skills across Windows environments and core infrastructure.
Experience with hardware, software, servers, and networking
A solid understanding of: Windows Server, Active Directory, DNS and DHCP, Microsoft 365 and Microsoft Azure, Networking fundamentals and Virtualisation platforms (VMWare/Hyper-V)
Excellent customer service, problem solving and communication skills
A valid Class C driver’s licence
A valid National Police Check (or willingness to obtain).

WHY JOIN MICROTECHDPS

A genuinely great culture – welcoming, supportive, and built on trust.
Meaningful work – your expertise directly helps clients feel secure and in control
Growth and opportunity – we’re a growing, impact‑driven business, and you’ll grow with us.
Exposure to emerging technologies, with the support to learn and apply them confidently.

HOW TO APPLY

Submit your resume and brief cover letter or contact us directly at ***email_hidden***.

All applications are treated as private and confidential. To learn more about us, go to www.microtechdps.com.au

Company Overview

MicrotechDPS is a vibrant and progressive business technology partner. We’re on a mission to power customer’s visions. Our multi-disciplinary team provide IT Hardware and Software, IT Services, Managed Print, Cyber Security and Digital Transformation Services. We believe the best client experience comes from a team inspired and motivated by the ability to drive change through technology. It comes from a team that binds together in a challenge, shares the load, and is fixed on the solution without being overcome by the problem.