Program Officer

Tamworth | Permanent 12-month contract | Hours Negotiable

HealthWISE is seeking a proactive and detail-oriented Program Officer to support mental health intake and triage across the New England North West region. This role is available in Tamworth and offers flexibility in our other NSW offices for the right candidate.

As the first point of contact for referrals, you will assess risk, plan for safety, and help connect people with the support they need. This role is key in ensuring people living with moderate to severe mental illness are guided toward recovery-focused services.

About The Role

• Triage referrals and complete risk and safety assessments
• Provide intake services across HealthWISE's Wellbeing programs
• Support communication between clients, referrers, and internal teams
• Work within a stepped care and person-centered mental health model
• Support demand management and reporting processes

About You

• Certificate IV in Mental Health (or equivalent)
• Experience in intake, triage, and safety planning
• Understanding of mental health services and referral pathways
• Strong communication and problem-solving skills
• Comfortable using digital systems and telehealth platforms
• Able to work collaboratively and independently

Work Location Options: This role is available in Tamworth office.

This is an excellent opportunity to join a committed team improving access to timely and appropriate mental health support in rural and regional communities.

Interested? Please refer to the attached Position Description or visit here: https://healthwise.org.au/wp-content/uploads/2026/07/Program-Officer.pdf

Contact Lynn Hall on (02) 6742 3633 or email ***email_hidden*** for more info.

Start the recovery journey with people who need it most. Apply today.

HealthWISE provides primary health care programs and clinical services across the New England North West regions of New South Wales and the Darling Downs and West Moreton regions of Southern Queensland.