Consultant, Customer Strategy

About Slalom

Slalom is a global business and technology consulting firm focused on strategy, technology, and business transformation. With deep expertise across industries and a commitment to building long-term client relationships, Slalom works alongside organisations to solve their most complex challenges. We are currently building out a dedicated Customer (CX) practice in Australia, and this role is a founding opportunity to shape what that looks like.

About the Role

As a Consultant in our Customer Strategy team, you will sit at the intersection of customer insight, business strategy, and AI-enabled transformation. This is an exciting opportunity to join a growing practice and play a key role in shaping its future.

Beyond delivering client engagements, you will help define how our Customer Strategy capability evolves - researching emerging trends, developing new offerings, contributing thought leadership, and building internal momentum around customer strategy and AI. You'll collaborate closely with colleagues across Australia and the US to bring leading practices, innovative thinking, and global perspectives into our work.

You will help clients understand who their customers are, what they need, and how to design strategies that drive meaningful, measurable outcomes. This is a role for someone who enjoys diving into customer research and data as much as crafting compelling strategic narratives and influencing business decisions.

Working alongside cross-functional colleagues spanning experience design, data, AI, and technology, you will contribute to a broad range of engagements. From customer segmentation and journey diagnostics to growth strategy, experience design, and transformation.

This is not an entry-level consulting role. We're looking for someone with an entrepreneurial mindset who is excited by the opportunity to help build a new capability, shape the future of Slalom's Customer Strategy practice, and contribute beyond client delivery. While you'll be supported by more senior consultants and leaders, you'll be trusted to own meaningful workstreams from day one and play an active role in growing the practice, developing new ideas, and creating lasting impact for both our clients and our business.

What You Will Do

Your key responsibilities will include, but are not limited to:

• Conduct quantitative and qualitative research to uncover customer insights, pain points, behaviours, and unmet needs that shape strategic recommendations.
• Build the analytical foundations of customer-centred engagements, including segmentation, persona development, journey diagnostics, market sizing, opportunity assessment, benchmarking, and competitor analysis.
• Synthesise complex research and data into compelling client-ready outputs, including strategy documents, executive presentations, workshop materials, and board papers.
• Design and facilitate client workshops, translating insights and stakeholder input into actionable strategic recommendations.
• Work collaboratively with service designers, technologists, data specialists, and AI practitioners to ensure recommendations are practical and deliverable.

• Take ownership of discrete workstreams while contributing to larger multidisciplinary consulting engagements.

What You Will Bring

• 2–5 years of experience in management consulting, a strategy or design consultancy, agency, or in-house customer strategy, CX, design, or innovation role.
• Strong quantitative and qualitative analytical skills, with confidence working with Excel, survey data, customer research, and customer datasets, translating findings into clear strategic insights and actionable recommendations.
• Excellent storytelling, writing, and presentation skills, with a track record of producing high-quality, client-ready deliverables under tight deadlines.
• A genuine curiosity about customer behaviour and emerging technologies, with a passion for solving complex business problems through a customer-centric lens.
• An entrepreneurial mindset with a desire to help shape a growing practice, develop new offerings, contribute thought leadership, and build internal capability.
• Strong interpersonal skills and the confidence to engage directly with clients-including senior stakeholders-in workshops, interviews, and working sessions.
• A collaborative, growth-oriented mindset with a willingness to learn, share knowledge, and contribute to a positive, high-performing team culture.

Why Slalom

This is a rare opportunity to join a globally recognised firm at a genuinely formative moment in its Australian CX journey. You won’t be joining an established team and finding your place in it - you’ll help build it. We offer meaningful client work, a culture that invests in people, and the backing of a global network of world-class practitioners.

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis protected by applicable law.