Subscriber Services Representative

Subscriber Services Representative

The West Australian is a cornerstone of trusted journalism in WA and the state’s most established news brand, backed by more than 190 years of proud publishing history. Across its mastheads, it delivers credible high-quality content to audiences state-wide and beyond.

An exciting opportunity has become available to join our fun and supportive Subscriber Services team as a Subscriber Services Representative. In this role, you will be the first point of contact for our subscribers, managing inbound enquiries while completing a range of service-focused administrative tasks across our newspaper titles. Working in a fast-paced contact centre environment, you will play a key role in delivering efficient, high-quality customer service, ensuring a positive experience for every subscriber.

Our operating hours are 7am to 4pm Monday - Friday, and 7am to 12pm weekends. Flexibility is essential with weekend availability required for this role.

About you

• A proven track record of delivering exceptional customer service within a contact centre, retail, or hospitality environment.

• Strong written and verbal communication skills, with the ability to engage confidently with a wide range of customers.

• A proactive and solutions-focused mindset, with the ability to think on your feet and approach challenges creatively.

• A genuine passion for helping others - your positive attitude and warmth shine through in every interaction.

• A desire to be part of a friendly and supportive team, known for its strong culture and collaborative spirit.

About the role

• Deliver exceptional customer service to our delivery and digital subscribers.

• Handle a variety of daily enquiries including processing payments, managing delivery holds, setting up new subscriptions.

• Assist customers with complaints and cancellation requests, taking a proactive and solutions-focused approach.

• Provide clear, accurate, and consistent information to customers at all times.

• Ensure every interaction is handled with professionalism and care.

• Maintain accurate and up-to-date customer records in the CRM system.

• Demonstrate strong attention to detail and a commitment to data accuracy.

Job Perks

• Free onsite parking and access to an onsite gym.

• Onsite café for your convenience.

• A friendly and supportive team culture, with opportunities for career progression.

• Access to a wide range of offers and discounts across participating restaurants and brands.

• Complimentary digital subscription, including access to the West Rewards program.

Ready to be a key player in our incredible team? Apply now. Please submit your resume and a cover letter outlining your interest in the role and what you can bring to the team. Applications without a cover letter will not be considered.

Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. T o ensure a fair and consistent recruitment process, unsolicited resumes from recruitment agencies will not be accepted. #TheWestAustralian