Product Quality & Recovery Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location Melbourne (Richmond)
• Employment type Full Time Permanent co-worker
• Department Customer Relations
• Deadline 2026-07-15
• Mobility support Domestic

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional information:

• This role is Permanent Full-time, 76hrs/fortnight
• Applications close Wednesday 15 July, 2026
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

Team vision ( title) About this work area

Team vision (text) As a Product Quality Coordinator your responsibilities will include, but are not limited to:

• Ensuring product recovery, quality and compliance processes are upheld to exceed each customer’s expectations.
• Leading, coaching, and developing the Product Quality & Recovery team with a focus on putting the customer first, while securing team engagement and succession planning
• Establishing efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, proactively preventing sales-stopped, defective, or recalled products from reaching customers
• Helping to establish the conditions for a great commercial shopping experience in the As-Is area, while driving efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products
• Leading and promoting IKEA's positive commitments to sustainability and circularity across the unit
• Contributing to the setting of departmental goals and action plans, following up on performance and taking proactive steps to continuously improve results by benchmarking against other units and applying proven solutions and best practice examples

Let's connect Who you are

Let´s connect As a Product Quality Coordinator you are and/or have:

• Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
• You have good attention to detail, are solution focused and have a cost-conscious mindset.
• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
• Comfortable with coordinating your team, setting priorities, and delegating responsibility.
• Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
• Looking to develop and grow within the business.
• Comfortable with physical work and manual handling, including heavy, repetitive lifting.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Local section (URL)

https://www.youtube.com/embed/8x_g3CQMWqI

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!