COMMERCIAL FLEXI SUPERVISOR

What you'll bring to the team

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.17K subscribers

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Would you like to work for one of the world’s most loved family escapes?

We have an amazing opportunity for an enthusiastic Commercial Flexi Supervisor to join our team here at the Darling Harbour visitor attractions, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney and Immersive Gamebox Sydney.

About the Role

Working closely with the Commercial management team, you will oversee the daily operation of the commercial outlets within the Darling Harbour Attractions. This role is focused on delivering an incredible guest experience & high-quality products with safety as the main order of business. The success of this role is measured by maintaining financial and non-financial KPIs and promoting a great staff culture to achieve guest satisfaction and staff engagement targets. This role holds responsibility for the smooth daily operation of the commercial department and the delivery of on-going training, focusing on motivating staff to provide excellent customer service with every interaction.

The role is a multi-skilled role, which will see the successful candidates working within all outlets across the Darling Harbour attractions. The role will see you acting as an ambassador for not only SEA LIFE, WILD LIFE, Madame Tussauds and Immersive Gamebox Sydney, but all Merlin attractions in Sydney including Sydney Tower Eye.

About You

To shine in this role, you will have a passion for customer service with a focus on fun. Most importantly, you will have a real desire to learn and develop your career with a drive to streamline processes and always look for improvements.

You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts of various times, earliest being 6:30am and latest 11pm.

You will also have:

• Necessary retail or sales experience

• A great eye for detail

• Ability to work in a fast-paced, target-driven environment

• Ability to multi-task

• Flexible and adaptable approach

• A genuine passion for delivering memorable guest experiences

• Ability to be approachable and comfortable talking to a range of guests

• Shows a strong ability to problem solve when faced with difficult tasks

• Reliable & punctual

• Ability to work both independently and as part of a team

This role requires the below certifications or willingness to obtain prior to commencement:

• Working With Children Check (WWCC)

• Responsible Service of Alcohol (RSA)

The ideal candidate will have a high attention to detail and be driven by delivering the best product to our guests through an engaged & highly motivated team environment. You will be an expert at prioritization & delegation in situations that demand fast service & managing various expectations of internal & external customers. Get in touch with your creative side with product and display merchandising. Previous experience in a similar role is ideal, but a desire to work in the entertainments & tourism industry is essential.

The successful candidate will have some experience in staff coaching and be able to deliver constructive feedback to employees of varying ages & abilities. You will be proactive in your approach to training and have demonstrated experience in guest recovery situations. The role will require weekend and weekday coverage.

About Our Benefits

• Corporate benefits including free access to all our attractions worldwide

• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about

• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

• Being part of a business built on fun

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.