Senior Service Delivery Coordinator Full Time - Permanent - Hybrid

Make a lasting impact in a values-driven organisation supporting diverse communities

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

The Senior Service Delivery Coordinator is responsible for the operational management and oversight of home care and community-based services, ensuring the delivery of high-quality, client-centered services that support older people to live safely and independently in their homes. The role ensures service delivery is responsive, efficient, and aligned with individual client needs, organisational objectives, funding requirements, and regulatory obligations.

The position provides day-to-day management, supervision, and support to Service Coordinators, Support Workers, and Mentors, ensuring effective workforce performance, service coordination, and operational outcomes. The role is accountable for workforce planning activities, staff development, performance monitoring, workforce growth, and fostering a culture of accountability, collaboration, continuous improvement, and service excellence.

Key Result Areas

• Workforce Management, Development and Growth
• Operational Service Coordination and Coordination
• Quality, Compliance and Risk Management in line with the ACQSC
• Customer Experience & Stakeholder Engagement
• Reporting, Performance & Continuous Improvement

Qualifications

What We’re Looking For

• Desirable - Certificate IV or above in Aged Care, Community Services, Business Administration or Leadership.

Experience

• Desirable - Ability to speak multiple languages

Essential Skills

• Previous experience in rostering/scheduling within aged care, community care or similar environment.
• Previous experience in supervising and mentoring a small team.
• Excellent communication and interpersonal skills.
• High level of attention to detail and ability to manage competing priorities.
• Sound knowledge of relevant aged care legislation, standards, and workforce awards.
• Proficiency in client and rostering systems (e.g., AlayaCare,).
• Ability to remain calm and solutions-focused under pressure.
• Ability to accept directions and provide timely and constructive reporting
• Ability to work with minimal supervision
• Demonstrated knowledge of Microsoft suite of programs including Excel, Word and Outlook
• The ability to work in a culturally sensitive manner within an ethno-specific environment.
• A preparedness to work to the 10 principles of Eden Alternative philosophy.
• Working understanding of Occupational Health and Safety requirements

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Achieve true work life balance — hybrid working between home and primary office location (Kilsyth).
• Act as a change agent — drive real transformation in a purpose-led organisation.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check.

How to Apply?

If you’re ready to join a purpose driven organisation, we’d love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.

You can also review the Position Description for further information about the role and requirements.

Applications close 5:00pm, 8 July

MiCare is handling this recruitment independently and is not engaging agency support at this stage.